RuutRuut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Ruut (ruutlabs.com) has 1,249 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Outdoor & Winter Sports · North Miami Beach, Florida
Excellent
Outdoor & Winter Sports · Jackson, New Hampshire
Excellent
Outdoor & Winter Sports · Los Angeles, California
Excellent
Outdoor & Winter Sports
Excellent
Showing 713 reviews with 5 stars · Clear filters
Jason P.
My CSR addressed my concern and resolved my complaint in a professional manner.
Response from RuutJul 16, 2026
Hello Jason, We are so happy to hear that you had a positive experience with our customer support. It is always a pleasure to see that our efforts make a difference. Thank you for being part of the Ruut community! Warm regards, The Ruut Team
john
Rapid response. Took care of my subscription issue.
Response from RuutJul 15, 2026
Hello John, Thank you so much for your kind review! We're delighted to hear that our team was able to respond quickly and resolve your subscription issue. Providing fast and effective support is always our goal, and we're glad we could help. Warm regards, The Ruut Team
Beth A.
My issue was quickly resolved through ruut support. All good.
Response from RuutJul 15, 2026
Hello Beth, Thank you so much for your kind review! We're delighted to hear that you had a positive experience with our support team. Providing prompt, helpful, and friendly assistance is always our goal, and we're glad we could meet your expectations. Kind regards, The Ruut Team
suzanne P.
Interesting and informative. Just need to find the time to implement it all. Customer support was excellent and very quick.
Response from RuutJul 14, 2026
Hello Suzanne, Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you had a great experience with both our support team and our courses. Your support means a lot to us, and we look forward to continuing to serve you! Warm regards, The Ruut Team
Ken M.
Dear ruutlabs, thank you so much for your response to my inquiry. I would be very happy to update my review after reimbursement (2 stars to 5 stars). I am sad to say that it is rare anymore that companies provide good customer service... so when I receive exceptional customer service, I shout it out. I am thankful for your exceptional customer service. Would I take another course from ruutlabs? Absolutely! This is the problem ruutlabs resolved quickly for me ... I paid $39.99 to take a 12-week HRV training course. I completed the course and then found Ruutlabs had charged my card $89.99 for another 12-week access to their programs. I did not knowingly sign up for an ongoing subscription. I had the impression that it was a one-time access payment. I have requested a refund.
Response from RuutJul 14, 2026
Hi Ken, We're sorry about your experience with Ruut. We have reviewed your account and taken the necessary steps to fully resolve your billing concerns. Please check your email inbox for the specific details regarding this resolution and your account status. If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help. Warm regards, The Ruut Team
Rosana O.
Quick reply about feedback on app GUI
Response from RuutJul 13, 2026
Hello Rosana, Thank you so much for your kind words—we are really happy to hear you are enjoying the courses so far! We are excited to continue this journey with you and hope Ruut keeps meeting (or exceeding!) your expectations for better sleep and recovery. If there is anything you need along the way, we are always here to help. Warm wishes, The Ruut Team
Random__GTA
Really helpful customer services. Offered a full refund because I forgot to cancel my free trial. It is a really good app but I top of weekly PT’s and gym membership I couldn’t really justify the money
Response from RuutJul 12, 2026
Hello, Thank you for your kind review! We’re so pleased to hear that you had a positive experience with our customer support. We completely understand that everyone’s circumstances are different, and we’re glad we could help. Thank you for giving Ruut a try and for your kind words about the app. We truly appreciate your support and would be happy to welcome you back anytime in the future. Warm regards, The Ruut Team
Emily Jane P.
Responsive, caring and personal ❤️🤗 Above and beyone
Response from RuutJul 11, 2026
Hello Emily, Thank you for your wonderful review! We are delighted to read your positive feedback. Thank you for your trust in us and for allowing Ruut to support your well-being. We are here anytime you need us! Warm regards, The Ruut Team