RuutReviews of ruutlabs.com

Response from RuutDec 6, 2025

Hi there, Thank you for bringing this to our attention. We take concerns about billing and transparency very seriously, and we’re sorry for any frustration this caused. To clarify: Ruut doesn’t charge any subscription fees without clearly presenting them during checkout. All plan options, renewal dates, and pricing — including the £99 / 12-week plan — are shown before payment is completed. That said, if anything in the flow felt unclear or misleading to you, that’s on us, and we want to make it right. Please contact us at [email protected] , and our team will immediately: Review your account and billing history Cancel any unwanted subscription Issue a refund for any charges you did not intend to authorize We appreciate you giving us the chance to resolve this. Our goal is to ensure every customer feels informed, respected, and supported.