lorna W.
Rustoleum Colours Department
Rustoleum customer services have been very helpful when I phoned 4 times in the last week. My issue is with their colours department who can only be contacted by email. Very curt replies wanting an order number. they 'missed' an email from me to say that I had an invoice number but no order number. The return just said exactly the same as their first reply, give us an order number and then we can help you. I phoned CS again and they emailed Colours again. This times the email started by telling me off, 'As we have said before' and the CS department should not be used as you have. THEY MUST go on an 'how to reply to an email course' and not be so rude and abrupt . They appear to be very robotic sending out replies that have not responded to my questions about such things as colour swatches and how to do returns.



