RusticaReviews of rusticahardware.com

I previously left a good review because I was asked , but now I'm just frustrated. Door sent with wrong hardware (hangers), CS, stated computer glitch, said would expedite replacement. Than found out wrong track was ordered, which they insist was my fault. They sent out right track (insisted I pay for shipping). I received the right track yesterday , and today received another dupilicate track. Called to find out where the hangers are, One week after being told the hangers would be expedited, only to find out that the order was never processed. They said it would be corrected and luckily, I asked for a conformation because it was ordered with the WRONG wheels!! They than said they would correct. I asked for a conformation(which you would think Id get upon generation of the new order) but none has arrived yet. Ya know I understand one mistake, but this is simply ridiculous!! i haven't even been able to hang the door yet, so am really frightend to see what is next.. This is a four thousand dollar door...

If I could leave zero stars it would be far more appropriate. Had called ahead of ordering to ensure their exterior barn door hardware would withstand the elements and it has completely failed. They claim it to be powder coated paint but the paint is literally flaking off. Please do yourself a favor and look to source a reliable company that does not just yes you to get an order in only to not stand behind it when it fails.

They can't even be bothered to answer email! I have sent two inquiries regarding two doors needed in my home. Their website makes it impossible to do this, as it only allows whole inches. There's also about a dozen steps and questions, some of which only a professional would know the terminology for what they're asking, not an average shopper. Which is why I emailed. Silly me for assuming they'd have human beings to assist...and that they'd want my business.

Purchase a barn door hardware kit from Rustica last week. While going through items I received, I realized all the items weren’t shipped even though the packing list stated the items were shipped. Contacted customer service through email and all they did was doubt my claim the items were shipped and received. Went through everything and verified the two anti jump brackets were not received. Finally got feed up with customer service and told them I will make my own, items are two “L” brackets that attach to the door to keep the wheel from coming off the track. If they don’t support a couple of cheap brackets, how would they support a major issue. Use caution when purchasing.

I needed 1 barn door track. I was charged for 3.It has taken multiple calls to get money credited back to my account.Customer service was terrible. One women never even responded back as she said she would. This looks like company ready to fold and screw as many customers as possible.I have been a builder for 45 years and this company one of the worst ever!!

I spoke with multiple Rustica agents before custom building an office to fit their corner barn door system. I spent a significant amount of time on the phone with these agents to ensure that all the details were worked out. After installing the hardware and doors we found multiple issues with the design of the product and hardware, that prevent it from working properly. After going back and forth with customer service representatives for SIX months, the company finally determined that they sold me a system that does not work and is a SAFETY HAZARD. They told me (in writing and over the phone) that I would be issued a full refund. It has been a month since that occurred. I have contacted them FOUR separate times in the past month, asking about my refund and have not received a response. Do not do business with this company. Their products are over priced and do not work as advertised.

It took over over one hour for our food to arrive. But the food was still decent. The portion sizes are appalling. The bathrooms look like they haven't been attended to ever. My daughter got 6 chips with her meal. I will not be going there again. I rated it a 1 star because there wasn't an option for 0.

If I could give 0 stars I would. Their products are inferior despite charging premium prices. Bought barn doors that arrived full of defects and was told it was my own fault because I chose the wrong wood and I should have expected knots and grains to be visible. Visible is one thing, these look like scratches all over the door. My contractor said he has never seen anything like the workmanship in his 20 years of installing doors. Their proposed resolution was that I incur a further cost of $700 to ship them back for a replacement or take a refund of $220 (on a $4500 order) - apparently they already gave me a 15% discount when I placed the order during a Labor Day sale so this counts as a 20% refund total. What an absolute scam!! DO NOT BUY DOORS FROM THIS COMPANY!