RusticaOur mission is to bring functional art pieces to the homes of the world. Our goal is to create products that uplift and inspire all who behold them in the homes of our customers. Doors don't have to be boring. Doors can, and will, allow you to Live in Art.
Rustica (rusticahardware.com) has 141 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Lesa S.
the barn door hardware flaked off from the wheels and then came off in tiny flyaway pieces! they will not do anything to fix the situation!! sad part is many cmpanies like home depot and menards now sell their products!! CRAP SERVICE AND CAP PRODUCTS!!
Jayden H.
I paid 60 bucks for a small window unit I have reached out to them multiple times and never got a response I was never sent no tracking information when I tried calling it said the number was no longer in service I have sent many emails and got no response I would not recommend this place it's one big SCAM to get your money
Still B.
This place is terrible. We ordered a $60ish barn door handle…and then waited…and waited…and then reached out to rustica to see where the product we paid for is…and then we waited…and waited some more… Multiple reachouts went unanswered. With Rustica having already taken our money, but providing no product and no responses whatsoever…we opened a dispute with our credit card company. The ccard company reached out multiple times and still no response from Rustica. Took 4.5 months to finally get our money back for a stupid door handle. TERRIBLE customer service. TERRIBLE business. As you can see from other reviews, shop elsewhere and save yourself the frustration.
Chris
Purchased about 20k worth of doors from this place. You can SEE THROUGH ALL of our exterior doors. Rustica is claiming that because WE stained them they are not under warranty. These doors are not solid, they are 3D PRINTED! We were able to go to Ace Hardware and order good quality doors for far less. I feel like we were robbed honestly. BUYER BEWARE!
SC
Make sure you read the fine print. Ordered a barn door hanger (Didn't open it) and they indicated I will only receive credit to use on their online store. The thing is, that, they do not mention it during the order process... To add to that, they indicated it was because the item was custom made. I replied that I find it hard to believe that it was made custom for me as it shipped less than 4 hours after i ordered it.
Tom B.
Bought a custom exterior dutch door for new build. Primed and 3 coats of paint under covered porch and grills are warping on door i paid 3600.00 for Customer service has told me 3 times they cant help me. All i have asked for is the grill grate so i can replace myself. Its not even attached to the door. Been told no three times now. Poor customer service. Dont waste your money!!
L W.
Do not use them. They do no stand by their products. They talk a good game but when push comes to shove, they just push you a bit further over the cliff. 1. Ordered a door (paint grade pine) and professional painters have so far painted it twice. I assumed the painters didn't prime it properly the first time but when it bled a second time, I contacted Rustica. I was told to read the fine print...bottom line, not their problem as they state pine knots can be difficult to paint. WHY IS IT LISTED AS PAINT GRADE?. 2. Ordered metal barn doors. First, the sides of the door is wood, there is a layer of meta over the top so you see wood on the sides? Odd? Door arrived scratched, contacted Rustica, again, not their problem, read the fine print. Metal doors are not perfect and may show flaws. Scratches are not flaws? 3. First wood door ordered arrived with chip in door. I contacted Rustica, the chip in the wood was small and we should repair it here when we painted? My contractor is stuck with their repairs and I receive another bill for his work. Rustica does not stand behind their products. Don't fall for the fancy website. When you try to contact the owners, you will not be allowed to leave a message. The photo's you see are "publicity photo's" and the smiling customer service reps in no way reflect the customer experience you will have.
David Douglass L.
I rank Rustica poorly for a failing of customer service. When I drew their attention to the fact that a simple $2 part would importantly improve a rail misalignment problem that plagues their (not inexpensive) barn door hardware I received the following response from Mr Cox@Rustica. (see below) My repeated requests that they send me the part have gone unanswered. David- Thank you for your recent order and also for sharing this recommended improvement. We sincerely appreciate customers who take time to share their experience with us and make recommendations. Doug Cox VP of Sales & Customer Experience
