Hi Senne-gamerpro,
Thank you for your feedback! We’re glad to hear that you received great help from our team. If you need anything else, don’t hesitate to reach out!
Kind Regards,
RustClash Customer Service Team
HA
Ham A.
Terrible site they will ban you if you…
Terrible site they will ban you if you ever get in profit and collect any rains. Stay away before they steal your funds they would not even let me get my leaderboard winnings before banning me for "claiming rains". Losers.
Response from RustClash.comApr 4, 2025
Hi Ham,
We’re truly sorry to hear that you’ve had a negative experience with Rustclash.com, and we understand how frustrating this situation must be. However, we want to clarify that Rustclash.com no longer bans users for claiming rain or using free rewards. We updated our policies to ensure that users can take full advantage of these features without fear of being penalized unfairly.
If your account was banned, it might have been due to other factors, but we’re more than happy to investigate the issue further. We’d love to look into your case and offer a resolution. Please reach out to us via live support and we’ll work to resolve this issue as quickly as possible.
Thank you for bringing this to our attention, and we’re here to help.
Kind regards,
RustClash Customer Service Team
JQ
J Q.
Excellent customer service always ready…
Excellent customer service always ready when you have issues. we be steady member
Response from RustClash.comSep 29, 2024
Hi J,
Thank you for your wonderful review! We're delighted to hear that you find our customer service excellent and always ready to assist. We appreciate your support and look forward to having you as a steady member of our community!
Kind Regards,
RustClash Customer Service Team
BC
bravo_charly
always helpful
always helpful, love your chat guys truly care about all the people there talking too.
Response from RustClash.comSep 29, 2024
Hi Bravo,
Thank you for your kind words! We're thrilled to hear that you find our chat team always helpful and that they truly care about our community. Your support means a lot to us, and we're here to assist whenever you need!
Kind Regards,
RustClash Customer Service Team
BG
basam G.
the best the best rustclash im gamble…
the best the best rustclash im gamble just ihave 1$ im cashout 90$ in battle very fun
Response from RustClash.comSep 29, 2024
Hi Basam,
Thank you for your enthusiastic review! We're thrilled to hear that you had such a fun experience and were able to cash out $90 from just $1. It's great to see our players enjoying their time on RustClash! If you have any questions or need assistance, feel free to reach out anytime.
Kind Regards,
RustClash Customer Service Team
BU
Banned U.
"Abusing rains"
"Abusing rains" when the TOS are :
"Rain – We offer a rewards program called “rain.” A base of 25 credits plus a percentage of all spend on the site during the stated time period (30 minutes) is added to each rain. Each rain lasts for 30 minutes. At the end of this 30-minute period, any user who is over level 10 or has completed the KYC on site can join and receive aequal share of the total pot. Rain is a reward for players to collect while they are actively playing on the site as part of our free to play system. Abusing Rain contrary to its intended purpose, may result in the termination of your account at the sole discretion of the Clash team."
ive stacked up rain in a period of 30 hours of time for personnal occupations reasons, and wanted them to use them decently (3 gems in total which is a ridiculous amount) in a period of time when i could use it well.
Apparently those 3 gems were a menace to the economy of their website.
Response from RustClash.comApr 4, 2025
Hi Banned,
Thank you for sharing your feedback, and we understand your frustration.
The Rain feature is part of our free-to-play system, where players can earn credits based on their activity. However, as stated in our Terms of Service, Rain is meant to be collected during active gameplay, and excessive or automated farming of Rain rewards is considered abuse of the system. We understand that you stacked up your Rain over a longer period, but collecting rewards without actively playing can violate the intended purpose of the system.
That said, we want to clarify that RustClash no longer bans accounts for reward abuse or similar issues, as outlined by our owner in a recent post on Twitter. We are committed to providing a fair and transparent experience for all users.
If you feel your account was unfairly restricted or have concerns about your situation, please contact our live support team via the orange chat button on rustclash.com, and we’ll be happy to look into it.
Kind regards,
RustClash Customer Service Team
BL
Blake L.
w staff
amazing site
Response from RustClash.comSep 29, 2024
Hi Blake,
Thank you for your feedback! We're glad to hear that you think our staff is amazing and that you enjoy the site. Your support means a lot to us, and we're here to help you whenever you need!
Kind Regards,
RustClash Customer Service Team
GS
Gag S.
The best rust gambling site with alot…
The best rust gambling site with alot of gamemodes!
Response from RustClash.comSep 29, 2024
Hi Gag Stajls,
Thank you for your fantastic review! We're thrilled to hear that you consider us the best Rust gaming site and that you enjoy the variety of game modes we offer. Your support means a lot to us, and we’re here to ensure you have a great experience!
Kind Regards,
RustClash Customer Service Team