The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingHome & Garden Services · Prosper, Texas
Excellent
Home & Garden Services · Houston, Texas
Excellent
Home & Garden Services · Tyler, Texas
Excellent
Home & Garden Services · San Antonio, Texas
Excellent
Showing 59 reviews with 4 stars · Clear filters
Cara
Fed ex said the rug would be here Saturday according to tracking.Waited all day, moved furniture. As of Monday it now says it will be here today. We will see. Ordering was not an issue, and customer service was friendly, however it doesn't seem its partnership with Fed Ex is a good one if they dictate delivery and don't keep their word.
T-Bone
I was in need of a carpet runner to match and previous order form another company. RugPal had the carpet in stock and was delivered within 4 days of my order. Shipment tracking information is provided.
Staci
Took longer then I expected to ship but once I contacted RugPal they handled the situation and the rug was shipped that day.
James
I received excellent service once I got someone on live chat. I tried the Internet website and found it difficult to navigate. i called the toll free number and went directly to voice mail. Once I got to live chat and asked the rep to call me everything went exceptionally well from there. Rep was very nice and accommodating. Telephone service and website needs improving.
Sheila
I haven't received my order yet, however, the website was very easy to navigate and place my order through.
Thomas
Very easy to find the product I wanted. They had a wide selection to choose from
Michael M.
Photos are so important and RugPal does a superior job at accurately representing the product which you receive. The quality is always top shelf and as expected for the product purchased from . Slow order fulfillment is the only thing keeping them from five stars in this rating.
Thea
I so please to find this runner. I must have filled out the info for delivery backwards. The morning after the previous afternoon when I ordered the runner online, I got a call from a nice lady from Rug Pal. She clarified the physical address and said the rug could not be delivered to PO Box. Then, I received an e mail shipping confirmation. It clearly stated the rug had shipped and would be delivered to PO Box. So, I am confused about that. Still hoping to get the rug soon; since the picture w/the shipping confirmation showed it was exactly what I wanted and ordered.