RugPalReviews of rugpal.com

RugPal is good about letting the customer know that the colors on the actual rug can be substantially different from the colors in the picture. However, they also need to mention that the texture of the weave itself is not at all what is shown in the picture. So, although the rug I received is nice, it is not what I wanted. It wouldn't be so bad if I hadn't paid almost $200 for it and if I didn't have to pay more money now to return it.

I was a little disappointed on the quality of the rug. It's thin but for the price it is good for my kids to play on.

We purchased our rug for our family room a few weeks ago. Love the colors! Matches perfectly! My one complaint is that the rug was very wrinkled. Must have been in the package a long time. I tried steam cleaning it, not soaking it. Still is wrinkled. We've had it now for about a month---still wrinkled! Oh well! Any suggestions??

I recently bought two rugs with RugPal. One was great, showed up as expected and has been easy to clean. The other has been such a disappointment that I gave it away. First, the site didn't identify that the rug had no grip on the back. I bought a rug pad with it, since I couldn't tell, and good thing I did. However, even with that, the rug slipped and was hard to keep in place. Second, I have a senior dog who has accidents occassionally. I typically spot clean with enzymes and a rug cleaner if this happens, but the rug immediately started to bleed its color. So I had it professionally cleaned. The cleaners noted how much it was bleeding as well and had to clean it by hand (more expensive, less effective). After all this, I decided it just wasn't worth it and gave the rug away. As a pet parent, i need something I can clean... And, while one rug has been great, the other doesn't fit the bill. Since there's no easy way to tell which is which before I order, I won't be using RugPal again.

The rug was good & we kept it, although it was not the design illustrated.

Perfect customer sevice...the person to thanks is Savannah I guess.But from Mememo we would have appreciated a FULL refund of our first purchase because,after all,this was their mistake,not ours.

Purchased an area rug. No tracking info to track my purchase. Called several times, no answer. Left a message no call back. Finally got my rug, later than expected. Overall the rug was a really well made rug.