RugPalReviews of rugpal.com

Their choice, not mine, to send a different version of the pattern seen online..like zooming in on the rug and cropping the sides. For my living room I like it much better than what I ordered. Rug Designer Telepathy? Nice quality, colors true to online image, maybe slightly lighter.

This was my first time using RugPal. The price was very competitive so I decided to give it a try. Good site, easy shopping experience. However, it took a week for my item to ship. Not something I'm used to in today's eCommerce world. Other than a bit slower than normal shipping for a simple item, I have no complaints. thanks

I had an issue with my rug and initially was unsatisfied. Be patient - Customer Service will assist you until you are fully satisfied.

after dealing with customer service, i am editing my first review. moving them up from 2 stars to 4 -- based solely on service, not product. the rug i purchased had issues and i was not at all satisfied with it. customer service contacted me after my initial 2 star review and started in making corrections, arranging for a return, and processing my refund. it's good to know they are willing to take care of things.

Great selection of rugs and exceptional quality service.

First time I have ordered from them. I was called by customer service that my rug was out of stock. This call was received two weeks after I ordered it. I was told that it would not be in until the end of January and if it came in earlier it would be sent out. I just received a message that it was sent a day ago. I am quite happy. The customer service representative was good and polite and helpful. I did not give 5 stars because this is a first time for me and I have not received the rug yet.

I found my rug on RugPal much less expensive than other sites. Ordering was easy and the rug looks great.

Found what I want on the site for a very good price.