RugPalReviews of rugpal.com

The ordering process went well, however, the shipping of the item took a long time. I've ordered other home items from various retailers (that were heavier in weight, multiple packaging, etc.) that didn't take as long to receive.

The rug took too long to ship.

I have not used RugPal before so I have no knowledge in what to review

Only problem noted was with entry of country for address and billing. Otherwise, the website experience was wonderful!

Hi, I haven't received my rug yet. I thought it would be here by now. I ordered it on 12/13/15 so haven't seen the quality of the rug yet. Thanks,

too long for delivery and no communication regarding purchase. I had to contact to find out what the story was. They were pleasant and timely but I wish I didn't have to call to find out what was going on.

No tracking information was provided. Packages arrived on October 31st (I think), I received an e-mail informing me that my order had shipped on November 3rd. Luckily no trick-or-treaters took my packages. Nice rugs though.

I recently ordered a rug online to use in one of our model homes. I was very pleased with the web site; however when I received the rug which was supposed to be Navy (which was the color stated on the color selection) the rug is actually an "electric" blue. Very pretty but it absolutely did not go with the navy selections which I had chosen for other design elements in the room. I kept the rug and am using in another application; however, I will not order again from RugPal online as I do not trust the color identification. It is no where near navy and would have been a real hassle to return if I had not been able to use for another project.