RugPalReviews of rugpal.com

RugPal reviews

Showing 436 reviews with 5 stars · Clear filters

CAROL
Oct 28, 2016
Love their website.
Rug pal was great to deal with. Great prices no hassle returns. Prompt delivery.
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Susan
Oct 22, 2016
have not received the rug yet
But I SPOKE WITH A YOUNG FEMALE TWICE WHO WAS MOST HELPFUL AND KIND.
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JH
Oct 17, 2016
Simple and efficient
Very easy process, thanks
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Lana
Oct 12, 2016
RugPal shopping experience
My shopping experience at RugPal was frustrating and then totally awesome. I had trouble ordering online so I called the company and was helped immediately by a very courteous, friendly and helpful associate. The online frustration was due to my error.
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Judith
Oct 12, 2016
Excellent and many choices available.
Was very easy to put in search criteria and had lots of items to choose from. A 30 day return window is a nice backup if the rug does not look good!
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G. G.
Oct 6, 2016
RugPal very considerate and helpful.
I ordered an indoor/outdoor runner to use indoors, not knowing that it would be so uncomfortable underfoot. The color and quality was good but I made a mistake in ordering this for indoor use. I paid $62.00 for the runner and return UPS shipping costs were $32.06! I decided to keep the rug rather than lose so much money. I had planned to order a total of 7 rugs online. I hope others will learn from my mistake. if you order it, be prepared to keep it, even if you don't like it. I notified RugPal of my dilemma and they were exceptionally considerate in helping resolve the problem.
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Jean
Sep 25, 2016
Excellent service
I made my order online. The coupon code did not work. I called customer service, left a message and they promptly returned my call and issued a refund. Terrific service!
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Martin
Sep 24, 2016
Rug pal delivers!!!!
Excellent user friendly website. Quick efficient delivery. Product very well protected for shipping. Very satisfied with rug. This is the second time we have ordered from RugPal
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