Chris
Ordered a rug February 28th and it…
Ordered a rug February 28th and it hasn’t even been shipped yet. Sent an email and got no response. Called their contact number and it went to a voicemail. Now opened a complaint ticket and waiting to hear back. It’s funny how customers who give them a good review on here get a 20% off coupon from the company, but the customers with complaints basically get a 🖕🏼. Update****** Finally received my rug and it’s garbage. It’s not even a rug. It’s the type of pad you put down in the back of your SUV to set stuff on top of. The quality is horrible. Never again!!!
Response from RugHereApr 4, 2024
We sincerely apologize for your unexpected shopping experience with us. We are sorry for the inconvenience and disappointment your order has caused. We understand that failure to deliver on time and lack of response from our side has caused a lot of unnecessary inconvenience to you. This does not reflect our commitment to high quality customer service and we are working hard to improve this process. Regarding the product issue, we are truly sorry for your confusion and dissatisfaction with its quality. We are committed to working with our quality team to ensure that such issues do not occur in the future and to improve your shopping experience. Regarding your feedback on how we handle complaints, we would like to assure you that all customer comments are highly valued and we do not take any issues lightly. We are committed to improving our complaints handling process to ensure that any issues are resolved quickly and effectively. We would like to send you a 20% discount code on your next order as a token of our honesty and appreciation for you sharing your experience with us. Once again, we sincerely apologize and hope you will give us the opportunity to serve you better in the future.