RuffwearReviews of ruffwear.com

I have been trying to get in touch with Ruffwear, but haven't been able to use the schedule a call appointment automated service, since I only have a German phone number. I am a U.S. military service member stationed in Germany, and only have a German cell number. I have tried multiple times on multiple occasions to chat and email as well as call without any response. It is disappointing how easy it was to get a representative to help when ordering and purchasing, and yet seemingly impossible now. I am very frustrated at how difficult it has been to get help with a return, when item is not as described (measured according to website instructions, but product does not fit).

I have ordered 2 sets of winter boots (4 boots in total) and I only received 1 set (2 boots). This is unacceptable to pay for something and not receive it. Contacting the company is a nightmare too. They are a mess. I would recommend not to waste any time on Ruffwear.

Bought the Front Range Dog Harness - priced @ $47.97 & The Crag Reflective Dog Collar for $29.95, holiday discount & free shipping totaled to $65.25. Got here real fast but that was all that really went well. If I had seen the product and felt the harness prior, I wouldn’t have purchased it. It felt like a cheap life jacket. But tried it any how. Sprayed the dog chew bitter product made specifically to keep dogs from chewing items. And my dog chewed the harness to pieces in less than a half hour. Haven’t tried the collar yet. Went to PetSmart and bought a harness on clearance that was much much stronger for $15 & it has lasted now 5 days. Wish I read the reviews outside of Ruffwear to get a better insight before throwing away my monies.

Doesn't price match - Ordered a harness that was 25% off for Black Friday, and I also ordered a fleece. Then, the following day the ENTIRE website was 25% off... So, I emailed them to ask for a price match on the fleece that I ordered. I got a copy and pasted response saying they can't make any changes to my order once it's been placed. They use Shopify, so that's a lie. Also, my order hasn't even shipped yet. Obviously they won't cancel the order either.

Leash broke within one month of use. Won’t ever use cheap Ruffwear products that are overpriced again, big thumbs down. No help from Ruffwear. Customer service reached back out and blamed my dogs for chewing part of the buckle that broke. The scuff marks were from the pieces that snapped off. This company couldn’t take responsibility for their poor, quality products. Don’t buy from Ruffwear.

They didn’t resolved my issue, I sent two support requests within weeks, nd never go any comeback from them.I had to call multiple times to get answers about shipping, that takes forever. I recommend Ruffwear products, but the shipping is incredibly bad, along with support

Borde läst recensioner innan jag köpte deras urusla sele till hund. Fästet till kopplet har efter fyra månaders sparsam användning gått sönder och återförsäljaren, vetzoo vägrar ta selen i retur. Riktigt dålig kvalitet.

Was a huge fan of Ruffwear, love that their focus is around outdoor activities. However my recent experienced was truly frighting and my trust in their quality is gone. I bought the Flagline leash a while back (actually forgot all about it until last week) the second time I used the leash, the plastic buckle snapped!! broke in two and needless to say that is not safe, I am just grateful that we were right outside my house and not in some park/ beach or bushwalking. reply was Ruffwear to supplier was ordinary, saying that they had not had issues?!? note my dog is medium sized mixed breed and it was the second time i had used the leash.