RuffwearReviews of ruffwear.com

What a rip off! I bought a leash less than a month ago and it's already snapped. I sent photos and asked for a refund and they denied me because the leashes aren't designed to be chewed. True, but they're designed for dogs who as they said in their denial "are crafty and determined chewers". E59 when I can get a better leash for less than 1/4 of that price? Ridiculous. But my bad for not reading the TP reviews and for believing that an exorbitantly priced product would be better than something cheaper. Never again.

We’ve been buying Ruffwear exclusively for many years. Between two dogs, easily a dozen of leashes. For the last 3 years, we have 4 leashes for one dog, he is 100 pounds but not a chewer. We’ve had him since he was a puppy at 8 weeks old, never once did he chewed a shoe, a sock or even his toys. His toys are eventually damaged from him carrying them around and cleaning them. We live on acreage and he has free range on the property to run around; rarely do we take him out on a leash, he is on leash on the once a year visit to the vet, and when his college brother returns home and take him for a neighborhood walk. All four leashes are damaged, one completely snapped into two. I believe at least two of those leashes were replacements from the company for prior similar issues. These are rather spendy products and the quality just does not justify the price. We have knot a long, just at clinch and roamer bungee and trail runner. One dog, 4 leashes, occasional use, should not all be broken - the rope untwined. To add, dissapointing customer service, they said it’s from chewing, hard to chew when the dog has no access to the leashes?

We Bought a 150.00 Dog Harness that snapped within a week of putting it on the dog, there response is to bad not in the scope. I am putting complaints to my secretary of State and FTC and will find other websites to review them poorly complete scam.

Products are nice, but that’s it. Customer service is not only abysmal, but openly condescending, in March of 2025. Mismatched boots that I’m not allowed by Ruffwear to leave a review about because my bad experience wasn’t of the PRODUCT, itself, just my actual experience of abject incompetence by the company, refusals to cancel a single item from an order that was just placed and not shipped yet, as if they can’t be bothered to call their own warehouses, two week return/refund turnaround bc they can’t afford FedEx for returns, only USPS, mangled emails, nonsensical PDFs and no apology after no notice at all of issued refunds, AFTER an email stating that’s what I needed to wait for, inane “follow ups” about purchases I haven’t even made, a car harness that’s clearly being misrepresented to people who don’t know how incredibly dangerous it is to prioritize COMFORT in a car harness, and a SEPARATE page explains that “crash tested” doesn’t mean the harness PASSED the test, even including a crash test video of a dog in the harness obviously NOT be restrained in any real way by a $100 item. My main reason for NEVER doing business with the company directly is the OBVIOUS culling of any reviews that aren’t glowing, and the disallowing of ANY reviews that speak about actual customer service experiences. As if those of us who are treated this way must just be unable to see reality, and are out to get them. The products themselves are typically well built (except for the falsely advertised car harness of course), but it doesn’t make doing business with a company that behaves that dishonestly with their own reviews acceptable to me. Why not just actually pay attention and treat people decently, instead of trying to hide layer after layer of order mistakes and poor communication from future buyers? No amount of reinforced stitching is gonna make up for telling someone that their own genuine reviews aren’t allowed to be posted, because they aren’t glowing, and pretending that that’s not what’s occurring.

I had to chase for my refund, received a month after it was returned. Very glad I had it tracked. I had to email 3 times before they said it had been received in the warehouse. No notification that they had received at all. Not the way to do business or gain customer confidence. Will not be purchasing from Ruffwear again.

Purchased a Top Rope Collar. It will not open as there is clearly a fault with the clasp. Refusing to pay for return postage as Ruffwear do not consider this a fault rather they said:’ I can confirm the feedback has been taken on board regarding this product and it is being redesigned’. It is faulty so why should i have to pay for return postage. No mention of the inconvenience it has caused. Very, very disappointing ‘service’. Should have bought it off eBay, cheaper and pay for faulty returns.

I bought a 50$ ruffwear swamp cooler off Amazon and it sucks. I got it and within three days from normal wear and tear a buckle broke off still in the latch. I reached out and they sent me an automated message to their warranty which says we don’t replace for normal wear and tear. I messaged on their website cause even with that being said 3 days is ridiculous, never got a real answer. Waste of money and does not hold up well. I bought a cheaper one and it’s lasting save your money

Will not be ordering through Ruffwear again. I ordered the emergency backpack but as I went to get the discount code it refreshed the page and accidentally ordered the wrong size. They wouldn't let me change it before the order was even accepted and they don't do exchanges for people ordering from Canada for this particular item. Horrible customer service.