Pete
Not to double cost as an add-on!
Not to double cost as an add-on!
Response from Rudy's Rug CleaningJan 19, 2026
Thank you for sharing your feedback. We want to clarify that a tip is never required or forced in our checkout process. In this case, there was a misunderstanding with the payment technology, and once you reached out, we refunded the tip immediately. We also followed up with a phone call to talk through what happened and were glad to hear that the issue was resolved and that you were satisfied with the outcome. We appreciate you giving us the opportunity to address this quickly and value your business. Please don’t hesitate to reach out if there’s anything else we can do to make your experience better.