Ruby TuesdayReviews of rubytuesday.com

Ruby Tuesday, Vero Beach FL—The only reason I chose any stars was our waitress Ryan! She made up for a bad experience at the door with inexcusable rudeness from the hostess. With a restaurant full of empty tables you can’t tell people you have to wait 5 minutes then maybe 15 or 20? If you do not have the help to run the restaurant like cooks in the kitchen close the doors! This is the “hospitality” business we are here to have a nice experience and paying for it! Thanks to Ryan it worked out!!!

Food was great, drinks were good - redeemed my RT app for a $3.00 entree - bill should have been $18.99 plus $6.50 one drink plus $8.00 one drink plus 14.99 turning into $3. 00 - total SHOULD have been $36.49 before Georgia taxes and tip - came to $51.30 before tip; gave 60; waiter came back with my change, asked him about the $3 entree - he went to see manager - said they could give me $11 food item INSTEAD of redoing it properly and giving me back proper change. DO NOT TRUST WAITER 2089 Brian at Marietta #4381!!!!!!!!! In case they want to refund me properly they can contact me 705 691 7793. It's only $11 - but I am Canadian so my $51 bill comes to $70.59 - I really am not impressed with the manager's decision.

We ordered to go order from Bedford, Va Ruby Tuesday. We placed a curb side order. First, we received a call that the Turtle cheesecake was not available that we ordered and asked to pick something else. I picked an item that was a $3 difference because the turtle cheesecake is the most expensive item. We asked about the cost difference and the person noted that she could not do anything about that and could not give anything to make up the difference. We went back and forth with her for a few minutes because she was very a matter of fact and did not have good customer service interaction. I noted that not only was I not able to get what I really wanted but we were supposed to eat the price difference with no other options. She finally asked if we wanted a manager. We actually thought that she was the manager because that is normally who answers the phone, and she did not identify herself when she answered the phone at beginning of call. We held for 10 minutes before she came back to the phone and stating that the manager was busy and was even more snappy asking what side we wanted. I picked a side. After an additional 15-minute wait, we received our food. It was lacking luster to say the least. They gave us someone else drink and when we notified her that it was not ours, she said keep it anyway, very abruptly. They had not included my husband side that went with his meal. The Cookie that was the substitute item was very hard/burnt is mostly all the way round the edges. We have stopped going because ruby Tuesday had fell off so badly the last few times that we have been. I guess we are going to not patron them again. Not sure what has happened because they were really good for a long time.

My husband and I love going to Ruby Tuesday's, but this last time we couldn't believe how bad the food came out to us. We received our appetizers the same time as our meal, we were there to enjoy ourselves since we hardly have time to go out and relax. The mushroom appetizer was watery, undercooked and no flavor. The ribs were dry, and the steak tasted like it was boiled in butter and did not have the flavor that Ruby is known for. Maybe it was a bad day for the cook, but for a $100 and a $25 tip it wasn't a good food day. The waiter was very good.

I go to Ruby Tuesday every Tuesday as Terri the bartender is fantastic. It's not so much for food, (drinks are expensive), but Terri is great. Fort Myers, fl location.