This is a horribly disorganized company from the bottom to the top. Support takes days to get back to you, no accountability, extremely poor record keeping. If you want to work with a company that has no transparency and does accept any responsibility then I would suggest working with RubyHas. It is very clear that rubyhas will not survive the pandemic as their competitors are much more invested in technology to stream line their business while Ruby has nothing. You can clearly tell this was not a company built on strong practices but is purely a sales person driven company.
Response from Ruby Has FulfillmentJul 6, 2020
Hi Conrad,
Thank you for your feedback. About 5 minutes ago we received your Yelp review and have followed-up with a direct message within the Yelp platform. Is there a number in which we can reach you so our VP of Customer Success can give you a call and learn more about your situation?
Thank you.
CO
Catherine O.
I've worked with members of the Ruby…
I've worked with members of the Ruby Has team for the past 4 years and they've always been responsive, flexible and willing to go the extra mile. I value their transparency--a rare thing these days.
Response from Ruby Has FulfillmentDec 14, 2021
Catherine, we really appreciate the review, and we are glad you have had such a great experience with Ruby Has.
CS
Carol S.
Ruby Has Fulfillment has done a great job communicating with me!
Ruby Has Fulfillment has done a great job with all my communications and getting back to me. It feels like they have some great people working for them.
Response from Ruby Has FulfillmentDec 14, 2021
Thank you for the feedback, Carol!
MA
Mary
I have worked with Ruby Has for a year…
I have worked with Ruby Has for a year and a half, and it has been such a great experience to grow alongside their company.
Response from Ruby Has FulfillmentDec 14, 2021
Thanks for the review, Mary!
SU
Summerland
Rubyhas lost half our inventory in transition out of their facility. During a merger in a Pandemic.
We are a small independent business that manufactures our own products here in the USA.
Ruby Has decided to merge with Easypost during this Covid 19 Pandemic. We were a client of Easypost. We had no choice but to transition out of their facility. They gave us 3 days to decide.
Long story short, Rubyhas confirmed they packed/shipped 100% of our inventory. When it was received, less than half showed up.
$10,000 worth of inventory is missing. We attempted to contact Rubyhas for 3 weeks, they finally said they would look for the stolen inventory. They found 9 out of 212 lost items, it took them 22 days to look.
Our business has been effected by this mess!
I've reached out to resolve the matter, confirm a refund and items returned to us, they have ignored all communication. They are very unprofessional.
Also they list a contact number, it hangs up on you.
This has been a terrible experience and I would never recommend working with Ruby Has!
Response from Ruby Has FulfillmentJul 7, 2020
My name is Rafael Zakinov, CEO of Ruby Has.
We are sincerely sorry about your experience and would like the opportunity to explain the situation. On March 19th, Ruby Has agreed to assume the obligations of all of EasyPost’s (“EP”) fulfillment client contracts, in addition to assuming the Kentucky warehouse (not the PA, CA or UT warehouses which always remained completely under EP’s control, and were not ever a part of Ruby Has’ acquisition in any way). The agreement stipulated that EP would ship all client inventory from their three warehouses to the Kentucky warehouse by April 1st. With respect to California, EP had already shut this warehouse down well before Ruby Has’ acquisition of the client contracts unbeknownst to Ruby Has, and inventory was already in route to the then-EP-controlled Kentucky warehouse, also unbeknownst to Ruby Has. With respect to PA and UT, and most likely due to the COVID-19 pandemic, these warehouses were severely delayed in transitioning inventory to the Kentucky warehouse.
When inventory began arriving in the Kentucky warehouse, we were shocked that it did so erratically, in bits and pieces, and with little-to-no identification. Since that time, we have done everything humanly possible to check-in the inventory, match it to accounts, and follow up with outstanding issues to minimize any further impact to your business.
We are deeply sorry about the unusual circumstances that caused you so much frustration, and want to assure you that this is not our normal way of doing business. A senior Ruby Has executive has attempted to contact you to discuss your current situation. Please allow us the opportunity to speak with you directly.
Sincerely,
Rafael Zakinov, CEO
Ruby Has
GP
Geoff P.
Worst experience I've had in business…
Worst experience I've had in business in 30 years. We signed on with them after they acquired the company we were using (EasyPost). After over a month of holding us hostage, with NO ability to operate our business (no inventory, no dashboard, no fulfillment of orders, nearly zero response to our emails, and no ability to reach anyone by phone), we demanded our inventory be sent to us (which we had to pay for). They did, but it was short by over 50% and are taking NO responsibility and at this time are not even responding to us. They have crippled our small business for which we have worked so hard on over the past 2 years to establish. Look on Yelp, and you will see a whole string of reviews that are a carbon copy of ours.
Response from Ruby Has FulfillmentJul 7, 2020
My name is Rafael Zakinov, CEO of Ruby Has.
We are sincerely sorry about your experience and would like the opportunity to explain the situation. On March 19th, Ruby Has agreed to assume the obligations of all of EasyPost’s (“EP”) fulfillment client contracts, in addition to assuming the Kentucky warehouse (not the PA, CA or UT warehouses which always remained completely under EP’s control, and were not ever a part of Ruby Has’ acquisition in any way). The agreement stipulated that EP would ship all client inventory from their three warehouses to the Kentucky warehouse by April 1st. With respect to California, EP had already shut this warehouse down well before Ruby Has’ acquisition of the client contracts unbeknownst to Ruby Has, and inventory was already in route to the then-EP-controlled Kentucky warehouse, also unbeknownst to Ruby Has. With respect to PA and UT, and most likely due to the COVID-19 pandemic, these warehouses were severely delayed in transitioning inventory to the Kentucky warehouse.
When inventory began arriving in the Kentucky warehouse, we were shocked that it did so erratically, in bits and pieces, and with little-to-no identification. Since that time, we have done everything humanly possible to check-in the inventory, match it to accounts, and follow up with outstanding issues to minimize any further impact to your business.
We are deeply sorry about the unusual circumstances that caused you so much frustration, and want to assure you that this is not our normal way of doing business. A senior Ruby Has executive has attempted to contact you to discuss your current situation. Please allow us the opportunity to speak with you directly.
Sincerely,
Rafael Zakinov, CEO
Ruby Has
AH
Ari H.
Do yourself a favor- stay far away from…
Do yourself a favor- stay far away from this company. Due to mismanagement, lack of transparency, and simply not responding to any emails in a timely matter, we have had to put our business on pause FOR NEARLY A MONTH- no sales, no income, and lots of angry customers. Lovely.
Ruby Has attempted to integrate our business to their system, along with many other companies through their acquisition of EasyPost. We were given a timeline stating we would be integrated and ready to ship out orders at the end of April/beginning of May.
That didn't happen. We were given no updates on a new timeline, and e-mail responses were as vague as "we are looking into it" with no followup. I have had to resort to commenting on their FB or LinkedIn posts which they just delete- so they are well aware of what is going on. **Note- this issue is happening to 20+ companies that I know of. Not just us.
At this point have asked for our inventory to be removed, and our contract terminated. It has taken them TWO WEEKS to have our small amount of remaining inventory shipped out, which was delayed due to a new reason each day, one being that they accidentally packing up someone else's inventory. I cannot make this up. I am still patiently waiting for a termination agreement, as well as a refund for the arbitrary billing errors they have made and sent us an invoice for.
The worst part is, this all could have been avoided if Ruby Has would have been transparent and communicated their issues to us. We could have had new inventory sent elsewhere, or even fulfilled orders ourselves if need be to keep our business running. Some staff has finally begun to help, and say they "feel sick to their stomach about the issue," but quite frankly are moving at a snails pace or flip on a dime to cursing you out. This is not how you should treat customers, especially if you are trying to do them right. I have even asked to speak to a higher up, and it seems they do not care enough to make this happen.
Edit: Great to hear from you Rafael after two months of radio silence. I am patiently waiting to hear from the executive you mentioned.
I am well aware of the situation, but even now you express your lack of knowledge of what transpired. My inventory had been in the Kentucky warehouse from the start under EasyPost- it never moved. Everything was clearly labeled and barcoded. I am not understanding how this affected your inability to fulfill our orders, tell us about the issues you were facing, uphold your contract, or respond to our emails in a timely manor.
You've caused thousands of dollars in lost sales and countless hours of frustration and wasted time. Luckily my inventory was finally returned (with some missing), but I am still waiting to be refunded for our charged accounts.
Response from Ruby Has FulfillmentJul 7, 2020
My name is Rafael Zakinov, CEO of Ruby Has.
We are sincerely sorry about your experience and would like the opportunity to explain the situation. On March 19th, Ruby Has agreed to assume the obligations of all of EasyPost’s (“EP”) fulfillment client contracts, in addition to assuming the Kentucky warehouse (not the PA, CA or UT warehouses which always remained completely under EP’s control, and were not ever a part of Ruby Has’ acquisition in any way). The agreement stipulated that EP would ship all client inventory from their three warehouses to the Kentucky warehouse by April 1st. With respect to California, EP had already shut this warehouse down well before Ruby Has’ acquisition of the client contracts unbeknownst to Ruby Has, and inventory was already in route to the then-EP-controlled Kentucky warehouse, also unbeknownst to Ruby Has. With respect to PA and UT, and most likely due to the COVID-19 pandemic, these warehouses were severely delayed in transitioning inventory to the Kentucky warehouse.
When inventory began arriving in the Kentucky warehouse, we were shocked that it did so erratically, in bits and pieces, and with little-to-no identification. Since that time, we have done everything humanly possible to check-in the inventory, match it to accounts, and follow up with outstanding issues to minimize any further impact to your business.
We are deeply sorry about the unusual circumstances that caused you so much frustration, and want to assure you that this is not our normal way of doing business. A senior Ruby Has executive has attempted to contact you to discuss your current situation. Please allow us the opportunity to speak with you directly.
Sincerely,
Rafael Zakinov, CEO
Ruby Has
