JW
I'm currently with RubyHas but am…
I'm currently with RubyHas but am leaving them after a few months. We used to be with EasyPost. EasyPost was fantastic... not a single issue in the years we were with them. With little notice and a pandemic, I switched to RubyHas thinking it would be the same. Wrong. My biggest issues are the following. 1) They sent someone else's product with my companies name to a customer. They did apologies and fixed the issue immediately. 2) I specifically set up the system to fulfill ONLY US orders. They fulfilled a Canadian order that cost me more money than my product itself. I am still fighting this charge and have received no compensation. They asked me rudely to prove to them that I set up the system this way. I sent them an email proving that I asked for this filter at least 3 times. Still no response or compensation. 3) If I don't pay their invoice within 24 hours they immediately stop service. They also send invoices after every order is fulfilled. It's crazy. Why not one invoice per month? 4) They charge a monthly fee of $200 for just warehousing. Plus over $12 to pick, pack and ship my small product. Amazon charges $8. Not worth it. Save your money.