RubyCar by Avis is a national online retailer that allows you to shop thousands of high-quality, single-owner vehicles online, delivered straight to your door or picked up locally at any one of our designated Avis pick-up locations. With RubyCar, you can browse and shop our extensive inventory of low-mileage, competitively priced cars, and trucks with new inventory added daily.
RubyCar by Avis (rubycar.com) has 89 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
rubycar.com
Website
rubycar.com
Category
Cars & Trucks
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: May 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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They will sell you a car without confirming whether the car is even working as expected.
I purchased a 2020 BMW a few months ago and then it got sent to the repair shop without my knowledge. I inquired about when it will be sent to me, no one could give me an answer.
Long story short, I cancelled the purchase but now still don't have a full refund. Stay away, don't say you have been warned. When you do get screwed over by this company, remember this post you read from me.
DH
Dee H.
Excellent Online Car Dealer
This is my 2nd car purchased from the online car dealer Rubycar.com.
My first car was a 2018 Nissan Altima SR model. Juan Cajigas, a financial advisor, smoothly helped me with the financing without a hiccup. The dealer allowed me 7 days test drive the vehicle and gave me 2 years warrantee with the purchase. During the test drive period, I found a minor mechanical and lighting problem with a dead light bulb and a wheel alignment. Margie Diaz and Ruby-Car paid for the repairing services in full, no question asked.
From the excellent experiences on the first purchase, I again bought a 2nd vehicle with the online car dealer Rubycar.com. My 2nd car was a beautiful 2023 Mazda CX-30 Carbon model. Juan Cajigas, a financial advisor, smoothly helped me with the financing without a slightest problem. Came with the purchase, I was also received 7 days test drive and 2 years warrantee concurring with the manufacturer warrantee. During the test drive period, I found a non-performance impact minor scratch on roof top and uncut key. Again, Margie Diaz and Ruby-Car paid for the body services and programming the uncut key in full, no question asked.
I have nothing but totally positive and trustworthy experiences with Juan Cajigas, Margie Diaz and Rubycar.com.
I will absolutely buy vehicle(s) from this online car dealer again in future. I highly recommend this online car dealer Rubycar.com.
EA
Eric A.
Margie Diaz made this experience go…
Margie Diaz made this experience go from horrible to amazing with a few phone calls to fix up other peoples mistakes along with constant and consistent communication and even opened up her lines for communication on her days off. Beyond grateful for her.
MA
Mario
I would be careful buying from this…
I would be careful buying from this company. I contacted them regarding a 2023 Tacoma. They won't provide the actual pictures of the vehicle. You can spot on their website that the outside pics are from different showrooms, not of the same car, and the inside pics have gauges showing different fuel levels. They probably reuse the same standard pictures of a fully loaded Tacoma and add one actual pic of the odometer. So, if you think your car will have all the options shown in the pictures, think again. You cannot see the vehicle in person as well. They offer a 7-day refund, but you won't get federal, state, or county taxes (and dealer's fees) back. I am staying away from them.
Response from RubyCar by AvisOct 3, 2024
Hi Mario, thank you for sharing your experience and bringing these concerns to our attention. We appreciate your feedback and take it seriously as we strive to provide transparent and trustworthy service to all our customers.
We understand your frustration regarding the photos. We are constantly working to improve the accuracy and clarity of the images on our website. We aim to provide photos representing the available vehicles, and we apologize for any discrepancies you encountered. I will assure you that what you see is what you get. We take all our pictures, including hotspots, to provide our most accurate depiction of the actual car, interior and exterior, and any minor blemishes and imperfections.
Regarding in-person viewings, we operate with a slightly different model than traditional dealerships. This is an entirely digital dealer experience, which allows us to offer competitive pricing and a more comprehensive selection.
Our 7-day refund policy is designed to provide peace of mind to our customers. We are committed to being upfront about this in our terms and conditions.
We value your interest in our vehicles. Please contact us directly if you're still interested in a Tacoma or another vehicle. We'd be happy to answer any further questions, provide additional information and photos, and ensure you clearly understand the vehicle and purchasing process before moving forward.
We are committed to continuous improvement and appreciate your feedback in helping us serve our customers better.
Kristin N.
Customer Experience RubyCar
LA
LaMonica A.
I need my plates
I'm not a very good place to get a car from I'm still waiting for my license plates haven't got them yet haven't heard from them can't get in contact with them it's really nerve-racking police are trying to tell my car and I pay for it it's really upsetting
Response from RubyCar by AvisSep 5, 2024
Good afternoon, LaMonica. I am so sorry to hear this, as this is not the experience we would like for you in your purchasing journey with RubyCar. A member of our customer care team would love to assist you, and we will reach out to you shortly. Thank you, Kristin N. Customer Experience Manager for RubyCar
GC
Gail C.
Everyone was very helpful
Everyone was very helpful, caring and stayed in contact with me to make sure I was taken care of and had all the information I need. It was a very smooth process and I appreciate everyone who went through the process with me.
RR
Ricardo R.
Lier,thief,con artists
Lier,thief,con artists, that's the name of My SO CALLED FA,CHRISTIAN LOPEZ,NEVER DEAL WITH HIM OR RUBY CAR,HE LIED ABOUT MY APPROVED APR,PUT FALSE INFORMATION ON MY CREDIT APPLICATION AND SAID OH DNT WORRY WNT CHANGE A THING,WANTED TO CHARGE ME OVER $2461.00 ABOVE ACTUAL PRICE,I HAD DONE MY RESEARCH,WHAT A CROOK,NEVER DO BUSSINES WITH THIS GUY OR RUBYCAR,EVER.BE CAREFUL
JO
John
Same experience as you've read about
Same experience as you've read about. Paid cash for the car. Not sure the pictured car was the same that arrived. Color right ... but it was supposed to have leather seats ... but it doesn't. I purchased it on June 3rd ... got the car June 26th, but the temporary license expired on July 6th. Now I technically can drive the car. Plates and Title still in the abyss of delivery!! Avoid this company!!!
Response from RubyCar by AvisSep 5, 2024
Dear John,
We are deeply sorry to hear about the series of issues you've encountered with your recent car purchase. Your frustration is entirely understandable, and we want to assure you that we take your concerns very seriously.
The delays you've experienced with the delivery, temporary license, and now the plates and title are unacceptable. We understand this has caused significant inconvenience and prevented you from thoroughly enjoying your new car. We are actively investigating each issue to know where things went wrong and to prevent such occurrences in the future.
We appreciate your feedback and understand your recommendation to avoid our company. However, we want to assure you that we are committed to making things right for you and regaining your trust.
Please feel free to contact us at (888) 789-7405 and say "customer service" to speak with one of our customer care representatives if you have further questions or concerns.
Sincerely,
Kristin N. Customer Experience Manager RubyCar
