RTA Wood CabinetsReviews of rtawoodcabinets.com

I love my cabinets. Customer service was great. I had 3 damaged cabinets and they sent 3 replacements right away. The only reason I gave a 4 star instead of 5 star was because the cabinets could have been packed better. The plastic ties that held the boxes together, caused the damage on the cabinets. It took 2 weeks for the replacements to arrive which caused a delay in the completion of the job. Having said all that, I would still buy from them again.

We love the cabinets, but wish the instructions were a bit more detailed for some aspects, such as the roll out drawers, etc. At least 2 of the cabinet doors came scraped up, which was frustrating. Overall though the cabinets themselves seem very sturdy and weren't too hard to put together.

I worked with Phil who was great. We ran into some obstacles that were the fault of JSI cabinets. We had to get a few pieces of hardware via Amazon because the company sent us the wrong hardware twice. Otherwise the kitchens and bathrooms look great.

All materials were well packed and not damaged during shipment. Shipping date was delayed probably by pandemic related problems. The panels are all plywood and all visible surfaces are finished. The enclosed instructions were generic for that type of cabinet and not very descriptive. All the prescribed hardware was enclosed except for glue. The finish was excellent and will probably last for years under normal use. The ordering process was quick and easy and the website showed all the exterior measurements. I did not use RTA design help.

Customer service has been outstanding. Only issue was trying to ship 30” pantries. Should sell assembled only if unable to ship assembled without damage.

I found the team to be very responsive to my questions and requests. The Milano cabinets look great and perform as described. (Don't forget to let them know which sides need to be finished.) The only issue I had was that I had to get the pantry pull out shelves sent separately as they were out of stock at the time I ordered. They took awhile to come - but did eventually get here.

These cabinets are well constructed. I purchased the Shaker White mid-level cabinets with 36" uppers. Having owned a custom cabinet company for many years, I found these cabinets easy to assemble and install. Some of the doors, (3) had scratches on the inside that were easily touched up. Two of the doors are bowed in the middle which causes the door to rub the frame when the door is opened or closed even after adjusting the hinges. This problem can be eliminated by adding a third hinge. Overall, I was impressed by the quality and durability of the cabinets. I will be remodeling my vacation home in the near future and plan on buying from RTA again.

Contractor RTA cabinets are good but not great. Customer service was great. Availability was spotty. I had to change the order. The order arrived on time. The connectors were of medium quality. It required many adjustments and drilling new holes. The main wood surfaces had minor damage during shipping. The insides of cabinets are low-quality veneer and peeled off easily. The end product looks good. Some improvements can be made at no cost to the manufacturers. I.e. correctly placed connectors. Other improvements should not cost a lot. These cabinets can be a best seller for DIY kitchen installers.