R.S. HughesReviews of rshughes.com

Response from R.S. HughesJan 20, 2022

Hey Brett, I wanted to reply to you here about your order following our phone conversation today Thursday Jan, 20th. Once again I want to offer my apologies on behalf of the R.S. Hughes Team that your ordering experience was not optimal. We care deeply about our customers and when we provide you with information about your order we want that information to be reliable. To resolve this issue I have spoken with another one of our stores to get the rest of your order sent out to you ASAP. Having confirmed your shipping address and preferred email, I'll follow up with you by email with a Shipment tracking Number tomorrow as soon as your order is shipped out. Thank you for extending us the opportunity to remedy a misstep in the ordering experience with us. We take responsibility for our satisfied and dissatisfied customers alike. We will be in contact with further details regarding your shipment. R.S. Hughes Customers Solutions Team

Response from R.S. HughesJul 29, 2021

Hello Benedict, As you know, we had to source your items from the distributor and wait on payment to clear. When both of these items were met, we shipped the same day. We will be reaching out to you via email to make sure you are satisfied with our service and your products! We appreciate your business, and look forward to working with you in the future!

Response from R.S. HughesNov 16, 2020

Deborah, We are sorry to hear this is the experience you had with us at R.S. Hughes. We are going to have one of our team members reach out to you to see if we can fix the issues you had. We understand that things do not always go smoothly, but we never want to make it confusing or frustrating. We are going to have someone reach out to you shortly. If in the meantime you need any help, you can reach out to your local branch at: boston@ RSHughes.com or (508) 303-8822

Response from R.S. HughesNov 13, 2020

Esau, We are sorry to hear this was your experience with us. We will be having one of our reps reach out to you, to resolve this issue. If you need anything before this time please do not hesitate to reach out: Email: Miami@ RSHughes.com or Phone: 1(305) 715-9913

Response from R.S. HughesOct 28, 2020

Michael, Thank you for taking the time to come and review us, despite your bad experience. To start, I would just like to apologize for the situation you were put in. We take responsibility for our lack of initiative to communicate with you about delays to your order. For a little context, I would like to explain to you why this happened and why it is an usual scenario for us. During February 2020, we were "all hands on deck" as the fear of COVID reached the United States. As a trusted supplier of medical PPE, safety gear, and industrial contamination clean up equipment we experienced a difficult disruption to our supply chain as supplies of N95 compliant materials were in low numbers, and appropriated by government agencies. Despite these disruptions, we at R.S. Hughes treat our business relationships very seriously. We are relied upon by hospitals, labs, clinics and testing facilities for Personal Protective Equipment for front line medical responders, and we have long standing relationships with many of these facilities. Because of this, we were forced to ration our PPE stock, this includes N95 respirators and filters such as the one you ordered. To meet the needs of medical responders around the country, we had to prioritize supplying facilities that we have long term commitments to. The unfortunate side affect of this unprecedented situation is that first time shoppers at R.S. Hughes, buying single items, such as yourself were put on the back burner so we could keep hospitals and medical clinics stocked. It is never our plan to have critical safety equipment on back order, and we are very sorry for your long wait period for your item. Again, we take full responsibility for our lack of initiative to reach out to you, a valued customer to let you know that your item would be delayed prior to your email to us. There were many customers like you that were affected, and we weren't prepared for the mass delays we experienced from our suppliers, and that inconvenience was ultimately passed on to you. At the time we did our best to advise our longstanding customers of delays, but some of our customers weren't adequately informed, and I'm sorry to hear that you were included in that number. We understand our responsibility as suppliers of critically needed PPE, and at this point, we feel we owe you an apology for this experience. Your experience with us was not indicative of how we treat our customers under normal circumstances, and we hope to regain your trust on future orders. Again, thank you for your time to come and review us. Let me once again apologize for your long wait without communication initiated by us. Thank you for your understanding, R.S. Hughes Customer Service.

Response from R.S. HughesOct 28, 2020

Valerie, We are sorry to hear this was your experience with us. We are going to have one of our team members reach out to you, to see how we can rectify this situation. There will be a team member from our Boston Branch who will be in contact soon. Here is our Boston branches phone number for any future needs: 508-303-8822 This is R.S. Hughes main company number: 877-774-8443

Response from R.S. HughesOct 27, 2020

Joe, This is not the expectation that R.S. Hughes has for our customers. We would never want you to feel like this, especially when it is an error that was not on your end. We are going to have one of our team members reach out to you, to work with you on this. They will be reaching out shortly. If you need anything before they reach out, feel free to contact your local R.S. Hughes branch: DFW - 1(214) 351-2300 They will be the ones that will be reaching out to you.

Response from R.S. HughesOct 21, 2020

MCE Electronics, Our team is trying to reach out to you, but they aren't having any success at getting ahold of you. Would you mind calling Michael at 915-593-5533 (this is the closest branch to you), so we can close this gap in communication? We really would like to assist you!