We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
rshughes.com
Website
rshughes.com
Category
Factory Equipment
Location
Sunnyvale, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered an item that it showed it was in stock on your website and an Eta date. I waited a few weeks and checked the sight, and it was moved to a month later. That was not the issue. The Eta kept changing every few weeks. The item I ordered in July, I finally just cancelled in it September. It was the first time I use this company and was disappointed. Hopefully your website can be updated to what you actually have in stock.
Response from R.S. HughesSep 21, 2023
Hello Wendy,
We apologize for the frustration you experienced with our R.S. Hughes website and inventory levels. We will forward this feedback to our team. Please let us know if there is anything else we can assist you with.
Thank you,
R.S. Hughes
RO
Roger
Order cancelled by R.S. Hughes
RS Hughes website showed item in stock and accepted online order but item was actually not in stock. Customer Service canceled order since not in stock and vendor would only supply 5 units vs. 1 unit. Procured this item from a different distributor with no hassles.
Response from R.S. HughesSep 21, 2023
Hello Roger,
We apologize we were not able to supply you with the specific number of units you needed. We will forward this feedback to our team. Please let us know if you have any additional questions or concerns.
Thank you,
R.S. Hughes
KN
Keller-NA
haven't received order from May
We still haven't received the order placed on May 30th.
Response from R.S. HughesSep 21, 2023
Hello Keller,
We apologize you have not received your order in several months. Please provide us with your order number and we can check on the status.
Thank you,
R.S. Hughes
CD
Chris D.
Item never shipped order cancled
Item never shipped order cancled
Response from R.S. HughesSep 22, 2023
Hello Chris,
We apologize that your item never shipped and that your order was cancelled. We will forward this feedback to our team. Please let us know if you have any additional concerns.
Thank you,
R.S. Hughes
DC
Don C.
Return claim was ignored.
My initial claim request on 02-25-23, wasn’t answered in a timely manner, after we received aerosol cans with caps that fell off during shipping and sprayed out all over the inside of the shipping box. I sent pictures 03-01-23, as requested, and sent a follow up email 03-02-23, to verify they were received. I got no response and sent another email 03-03-23, and finally received a response 03-06-23 that the RMA was being processed. I finally had to call 03-21-23 to get the RMA. This is extremely poor customer service to have to make multiple inquiries to get a claim addressed. Because my claim was ignored for so long, the damaged cans were thrown away & I was unable to return them when it was finally addressed. In addition, it's very inconvenient to be asked to box up and return damaged items when I’ve already provided photo documentation of the damage. The items were inadequately packed as lids need to be taped down, Boxes are literally thrown around during shipping and aerosol cans need more than paper packing to keep the lids on. While the company did send a replacement shipment, which was appreciated, we will not be making any more purchases from them due to the amount of hassle involved with their return process.
Response from R.S. HughesApr 14, 2023
Don,
Thank you for taking the time to leave us some feedback about your experience. It's never good to hear this kind of thing about a customer's order, but we appreciate the time you took to inform us on it.
On behalf of our team, I apologize for how your order's shipment and return were handled. Clearly this wasn't how things should have gone with your order. We accept responsibility for falling short here, no questions asked.
We’ve taken your experience to heart, learned from it and put in place the necessary corrective action.
Thank you for your business, and once again, we apologize.
R.S. Hughes Customer Service
AN
Annoyed
Misleading/confusing info…
UPDATE 3/24/2023
Company quickly addressed complaint and made the situation right even though they could have simply pointed out the mistake was mine despite the confusing website. Hopefully they make the quantities part of the product description more clear going forward.
I will say their customer service in this matter has been excellent.
Deliberate misleading/confusing info about quantities. Clearly states "packaged 2 per case" in the item description. In the product specification section clearly states "Package Quantity: 2 per case". Item number is 315-5262-02. Note that 02 at the end? Sure looks like there would be 2 items. Every other vendor I looked at also states 2 per case for this exact same item number. The only reason I went with a new vendor is the vendor I bought from last time was out of stock and other vendors were a bit more expensive.
As you can guess by now what I got was 1 (one) item. When I went to the website to review I can now see when you order there is the option of 1 or 2 to change the package quantity. So a pack quantity of 1 does NOT mean 1 package (ie 2 items) it means 1 item.
Other websites that break up the manufacturers case of 2 very very clearly have different links showing something like $$$/each and then another link showing $$$/case. None of this changing the quantity under a single item link.
Should have waited for my normal vendor to get it back in stock as their case price is $59.93 and Hughes price is $52.14 EACH.
Thought I was saving $7 but wound up spending almost the same amount for half as much.
Lesson learned.
Response from R.S. HughesMar 15, 2023
Hello customer,
It's not what we like to hear that you had a bad experience on our site. We've sent you an email so we can get some more details about your order.
We'd love to hear from you so we can make this right.
In the meantime, it may interest you to know that we launched a new website feature to combat confusion around package quantities. We assure you, things like this are not done maliciously. We put a lot of time and effort into improving our web listings. Often times, the information we get from the manufacturer doesn't quite describe what customers need to know to make a purchase. We try to fill in gaps where we can.
At the end of the day, our business is helping people get things they need. Again, I'm sorry that we didn't save you money on this one when your usual supplier was out of stock.
We look forward to hearing from you, so we can turn this bad experience into a positive business relationship.
Thanks for taking the time to leave us feedback and help us improve our website experience for customers.
-R.S. Hughes Customer Service Team
SB
Smither B.
Cancelled without explanation!?
They cancelled my order without offering any explanation or even an apology. This was multiple days after I had ordered - and they claim to ship most items within 24 hours?
Response from R.S. HughesMay 16, 2022
Hell Bob,
We are so sorry to hear you had a bad experience with us. R. S. Hughes is dedicated to giving customers a satisfying purchase. Can you respond to my email with your order number of confirmation number? We would like to find your order, so we can identify where things went wrong. Thanks for your patience while we work resolve this error.
Thanks,
R.S. Hughes Customer Support
JA
Jarad
Their Website Let's You Buy Out-of-Stock Items They Don't Have
Ordered two pairs of butyl gloves. Received email back from rshughes.com support rep stating they don't have any in stock and that the Minimum Order Quantity is 144 pairs. I asked why their website would allow me to purchase something that has no stock and to cancel my order (refund). Their reply was that their website states "Estimated Delivery Date" to which they mean they don't have available stock. I don't recall seeing this "Estimated Delivery Date", but I'll give them the benefit of the doubt. Even if it does say that, estimated delivery date to me means it's a date to which I can approximately expect to receive the two pairs of gloves that I ordered... and not "we don't actually have or carry this item that you just bought from our website successfully." This is exactly why people don't buy from mom and pop sources. I will remember the brand R.S. Hughes to remember not to buy anything from here ever again in the future. What a hassle. Major inconvenience. Now I have to go search to find these stupid gloves again!
Response from R.S. HughesMar 15, 2022
Hello Jarad,
This is not an ideal customer experience.
We understand your frustration with how you experienced purchasing from us. We serve many different customers, both large and small businesses. Some customers need exact items and place orders well in advance, despite stock not being available immediately from our site. We can obtain stock of items requested if we don't have it in stock, but this does take time. In these case we do our best to communicate to our customers that their order will be fulfilled as soon as we are able to acquire stock of that particular item. This however isn't ideal for most users who need few items or don't require exact part numbers, so I get it, that's not what you expect, or want, from an online buying experience.
I have sent you a request to get some more information about your order so I can work on setting things right. If you wouldn't mind checking your inbox for that, we would love to work with you on correcting your experience. Our goal is to improve your subpar purchasing experience, and show you that R.S. Hughes is worthy of your business.
If you can provide me with your email address used to place the order, or a purchase number, I will take a further look into your order and see if we can find you suitable replacement Butyl Gloves that we do have in stock. We do have several options that ARE in stock and ready to ship.
Thanks for taking the time to leave your feedback here Jarad. We take these reviews seriously and we value the chance to correct your experience.
Looking forward to connecting further and resolving this issue. Once again, our apologies for your experience.
Spencer
R.S. Hughes Customer Service
