John
Poor communication
Ordered some lead test swabs. No order receipt or confirmation given, except for a very generic "we've received your order" email, which contained no details about shipment or even the contents of the order. More than two months later, I received another email saying that the product is discontinued and my order has been cancelled. I responded requesting a recommendation on a comparable product, but did not receive a response. I understand that supply chains are fickle and unplanned stuff happens, but the 2+ month delay combined with the extremely poor communication made it a very negative experience.
Response from R.S. HughesOct 4, 2023
Hello John, We apologize for this subpar experience and regret any inconvenience it may have caused. You are absolutely right in expecting more proactive communication from your local branch regarding your order status. Regrettably, we don't have an equivalent product available at this moment. Your feedback is highly valuable to us, and we will ensure it is relayed to our team for their attention and improvement. Thank you, R.S. Hughes Customer Solutions Team