R.S. Hughes Reviews | Read Customer Reviews of rshughes.com

R.S. Hughes Reviews | Read Customer Reviews of rshughes.com

R.S. Hughes reviews

Showing 73 reviews with 1 star · Clear filters

Apro
Oct 27, 2023
Purchasing Department
I'll ordered 20 pcs. bump cap with Order #A-11682436 dated Oct. 17, 2023 and we needed the item. But your company said they can deliver the item eta by December 2023. i don't think i will ordered again because the delivery is very late. Hope you do something to fix your delivery problem.
Response from R.S. HughesOct 27, 2023
Hello Apro, We sincerely apologize for the delayed estimated time of arrival for your order. We comprehend the significance of timely deliveries, and deeply regret any inconvenience this delay may have caused you. Our team is actively engaged in enhancing our inventory management and strengthening our vendor relationships to mitigate these kind of delays. We appreciate the review and will forward this feedback to our team. Thank you R.S. Hughes Customer Solutions Team
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Robodog
Oct 23, 2023
I still don’t have the item I ordered
I still don’t have the item I ordered. It’s been weeks
Response from R.S. HughesOct 27, 2023
Hello Robodog, We apologize you have not received your order. After contacting your local branch, it seems that your order is currently on hold due to a delay with the vendor. We are sorry for any inconvenience this may be causing. Your local branch has informed us that they will get in touch with you again to address this matter. Thank you, R.S. Hughes Customer Solutions Team
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David
Oct 23, 2023
Not in stock with a listing of In stock
You should be more honest with your customers instead of saying in stock you should say sorry local warehouse is out of stock but we can get it to you next week instead of tomorrow.
Response from R.S. HughesOct 23, 2023
Hello David, We genuinely appreciate your input as it helps improve our services and processes. We want to clarify that our goal is to always be as transparent and as honest as possible with our customers. We apologize for any inconvenience you may have experienced and we will forward this feedback to our team. Thank you, R.S. Hughes Customer Solutions Team
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NA
Oct 21, 2023
If you order more than 1 thing its "Suspicious"
Told me my order was "suspicious" and only sent me half of what I ordered without ever notifying me that my order was being altered.
Response from R.S. HughesOct 24, 2023
Hello Gino, Thank you for sharing your feedback. We have reviewed your order it looks like you ordered two items, we sent you the one we had in stock and ordered the second from the manufacturer. Before that order could be delivered the remainder of the order was cancelled at your request since you were able to source the item elsewhere. We apologize for any confusion. R.S. Hughes Customer Solutions Team
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Earl
Oct 16, 2023
Buyer Beware
Beware of deception. Based on the picture of my product (box of Energizer Ultimate Lithium AA Batteries (18 Pack) which I thought I was ordering. So they showed me a box with 24 batteries in it but ship me 3 boxes containing only 4 batteries in each box. I thought i was getting 72 batteries for $.94 cents each, in reality i got 12 batteries for $5.67 each. I could have gone to the local Sam's and got the batteries for $1.94 each.
Response from R.S. HughesOct 16, 2023
Hello Earl, We are sorry for the frustration you have encountered and sincerely regret any inconvenience this may have caused to both you and your business. We've escalated this matter to our team, who will be revising the package quantity. If you grant us permission, we can arrange for your local branch to contact you if you wish to initiate a return for your items. Thank you, R.S. Hughes Customer Solutions Team
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Ryan
Oct 11, 2023
website is not accurate with product in stock
the product i ordered showed to be in stock, where many other vendors were out of stock. so i chose to order from you, only to find out several days later that the product was out of stock and backordered for several months. so now i have have paid for something that i wont get until i no longer need it. seemed like a bait and switch move.
Response from R.S. HughesOct 11, 2023
Hello Ryan, We apologize that our inventory did not accurately reflect the product you needed and we apologize for this inconvenience. We appreciate the feedback and will work on improving this process. Thank you, R.S. Hughes Solutions Team
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Austin
Oct 10, 2023
Never got my item!
Never got my item!
Response from R.S. HughesOct 10, 2023
Hello Austin, We reached out to your local branch, and it appears that your order is currently in back stock. They responded to your inquiry this morning, and we apologize for not getting in touch with you sooner. If you have any additional questions or concerns, please don't hesitate to inform us. Thank you, R.S. Hughes Customer Solutions Team
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Ruben J.
Oct 3, 2023
Black nitrile gloves ordered did not…
Black nitrile gloves ordered did not meet their criteria from the on-line selection. Very thin and not so durable
Response from R.S. HughesOct 3, 2023
Hello Ruben, We apologize the black nitrile gloves you ordered did not meet your standards. We will forward this feedback to our team. We appreciate the review, thank you! R.S. Hughes Customer Solutions Team
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