R.S. HughesReviews of rshughes.com

Response from R.S. HughesDec 7, 2023

Hello Uvaldo, We apologize for the poor experience you encountered with your last purchase. It appears that we may have not communicated in a timely and efficiently manner. We will be forwarding this review to our operations team in order to improve internal process. Thank you, R.S. Hughes Customer Solutions Team

Response from R.S. HughesNov 7, 2023

Hello Harry, This incident was brought up to upper management and personally investigated by one of our executive officers. We apologize that you did not receive the adhesives you purchased based off the expected delivery date that both you and Tradezone had anticipated. There were a few external factors that contributed to this poor experience and we accept responsibility for internal processes that need to be revised. We sincerely regret this inconvenience and hope to have the opportunity to do business with you and Tradezone in the near future. If you have any additional questions or concerns please reach out at [email protected]. Thank you. R.S. Hughes Customer Solutions Team

Response from R.S. HughesNov 6, 2023

Hello Jason, We regret the delay in delivering the items you ordered on time and the fact that your order was not entirely fulfilled. We apologize for the inconvenience this has caused. This does not align with the customer experience we aim to provide. Your feedback is important to us, and we will certainly share it with our team. Thank you, R.S. Hughes Customer Solutions Team

Response from R.S. HughesNov 7, 2023

Anne, We apologize for the delay. Your order has been shipped out and should arrive by November 13th. To respect your privacy we will email you your tracking number. Thank you, R.S. Hughes Customer Solutions Team

Response from R.S. HughesNov 3, 2023

Hello Steve, We apologize for the error in processing your initial order and are sorry to hear it was not fulfilled and shipped as expected. We understand the inconvenience this has caused you and regret the delay you have experienced in receiving your new product. We have contacted your local branch and will keep you informed as soon as we receive a status update on your new product. Steve, Dennis will be reaching out soon regarding your replacement order. Thank you, R.S. Hughes Customer Solutions Team

Response from R.S. HughesOct 31, 2023

Hello Gary, We sincerely apologize for the 5-day delay in shipping your product, followed by an additional 4 days for it to reach Florida. While we strive to maintain optimal inventory levels, there are instances where we source products from different warehouses to fulfill orders. We deeply regret any inconvenience caused and are sorry for the packaging issue you encountered. Your feedback is important to us, and we will relay it to your local branch. We are truly sorry for this unpleasant experience you have had. If you would like to initiate the return process please email [email protected]. R.S. Hughes Customer Solutions Team

Response from R.S. HughesOct 30, 2023

Hello Vaughn, We apologize for the delay in delivering your order and any communication gaps on our part. We have contacted your local branch, and it seems our vendor will receive the product within the next 5-7 business days. Once your product has been received, shipping it out will be your branche's top priority. Thank you, R.S. Hughes Customer Solutions Team

Response from R.S. HughesNov 2, 2023

Hello, We are sorry for any inconvenience caused by not informing you about the shipping expenses associated with your order. After contacting your local branch, it appears that your product required special handling and international shipping. We intend to contact your local branch and share this experience with our team in order to enhance our processes. If you have any additional feedback or concerns please reach out to [email protected]. R.S. Hughes Customer Solutions Team