We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
rshughes.com
Website
rshughes.com
Category
Factory Equipment
Location
Sunnyvale, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I never received any service from this company just got a random message asking to rate there service super confused checking my accounts for fraud.
Response from R.S. HughesDec 26, 2023
Hello Giovanni,
Thank you for sharing your feedback. The reason you received this invitation to leave us a review is because it is associated with a recent order linked to your email. We apologize for any inconvenience this may have caused. If you have further questions or concerns, please don't hesitate to contact us.
R.S. Hughes Customer Solutions Team
SR
Sriram
Scammy
I ordered 10 , 24 pack batteries and they sent me 10 , 4 pack and said it was the right thing
Response from R.S. HughesDec 26, 2023
Hello Sriram,
Thank you for reaching out. We've investigated your order, and it was fulfilled accurately. You ordered 10 packs of batteries, with each pack containing 4 batteries. We apologize if the product page was confusing, and we'll ensure that our digital teams review it. Additionally, we do offer a sleeve of batteries, including 6 packs, for a total of 24 batteries in the sleeve. We are sorry for any inconvenience you may experienced. If you have any additional concerns please fee free to reach out.
R.S. Hughes Customer Solutions Team
DW
DK W.
Order canceled with no explanation
I completed and paid for an order. It was subsequently canceled with no explanation.
Edited with more info:
- 11/21: Order was placed and confirmed
- 11/22: Order was canceled. No explanation
Response from R.S. HughesDec 22, 2023
Hey White Peak Industrial,
I'm looking into this for you. Apologies first of all for your experience. I have reached out to the warehouse that was handling your order for more details and I'll follow up with you about this when I have heard back from them regarding the unexpected cancellation of your order.
We do our best to notify customers of changes to delivery or fulfillment times, but we don't always hit the mark. You have our apologies for that. Thanks for taking the time to leave us a review.
R.S. Hughes Customer Solutions Team
edit: WP Industrial,
I spoke with a Team Member, at the warehouse that accepted your order originally, whom clarified that this order was cancelled due to a discrepancy between the billing address and payment method's address. Our records show that attempts were made to contact you, by phone, to rectify this issue. In such a case, if we are unable to reach the customer within the course of a business week, it is our policy to cancel the order as it is common place for fraudulent orders to have mismatched payment methods and address. Once again, I apologize, because your legitimate order was caught in the crossfire of our policy to safeguard against false orders.
In your review you commented that you completed and paid for your order, please double check your payment methods bank statement, as your card should not have been charged in this case. If it has been charged, we will of course help to process a refund for you.
Thank you for contacting us here, once again, I'm very sorry that your order was not completed as you expected.
We are available to discuss this issue further at [email protected].
-R.S. Hughes Customer Service Team
GA
Gary
Was advertised as stainless steel and…
Was advertised as stainless steel and wasn’t.
Response from R.S. HughesDec 20, 2023
Hello Byrum,
We apologize that the item you received did not match your expectations regarding the material. We value your feedback and will inform our digital team to examine the product and its specifications. If you wish to initiate a return, please contact your local branch at [email protected] or by calling 904-642-6493. Please let us know if you have any additional concerns.
R.S. Hughes Customer Solutions Team
MP
Mariana P.
Imposible comunicarse a la suc de…
Imposible comunicarse a la suc de Guadalajara, no contestan el tel! Tengo 2 días marcando y nada. Hice un pedido y no hay ningún tipo de atención
Response from R.S. HughesDec 19, 2023
Hola Mariana,
Lamentamos la dificultad para contactarnos en la sucursal de Guadalajara. ¿Podrías proporcionarnos el número de pedido para ayudarte mejor? Si prefieres, puedes enviarnos un correo a [email protected] con los detalles. Estamos comprometidos a resolver tu situación. Gracias.
R.S. Hughes Customer Solutions Team
KA
kali
Never received product
Never received product. Never received email explaining why or item is on back order. Nothing.
Response from R.S. HughesDec 12, 2023
Hello Kali,
We apologize for the lack of communication surrounding your order. We appreciate the feedback and will make sure to forward this review to your local branch. We have looked into your order and it is on extended backorder. You may cancel your order by calling your local branch or cancel your order by emailing [email protected]. Please let us know if you have any additional concerns.
R.S. Hughes Customer Solutions Team
LK
Liz K.
They really can't be bothered...
UPDATE. I had requested cancellation earlier during the phone call. Now the response (unapologetically) is that it isn't even cancelled??? It also mentions it on this review. So now I need to jump through multiple hoops to cancel a 5 week old order??? The customer "solutions" team is a joke as they are INTENTIONALLY IGNORING multiple cancellation requests. One over the phone and again, mentioned here. Try to charge me and I will report this to my bank as an UNAUTHORIZED TRANSACTION. No voicemail when I called again like a real company should have in place... Shady all around.
I notice that there has been a few very recent negative reviews and all pertaining to the lack of customer service with regard to order updates, so I am going to add on...
I ordered a product ($200!) a month ago and didn't receive an update. I missed a call from them a week ago (I work FT in person about 47 miles from home, so life's a blur right now, so excuuuuse me for missing a call and not realizing it right away but blaming the customer is a %#$@ move.). I noticed the missed call today and called to inquire. Right off the bat the guy answered and rudely said "Well, I have no idea why we called." He didn't even bother to try to look up my account or anything and his attitude, well.. it just sucked. He then had the nerve to blame me for missing the call by stating "Well, we made attempts to call you." NO.. A SINGLE attempt to call a customer without even leaving a voicemail or a follow up email is NOT a bona fide effort to reach someone. I had to practically beg for a shipping update (which he should have just offered, given the $ amount I was spending). I didn't call to be blamed for missing their one phone call (I was on the Pike/driving at the time - they had ALL DAY to call me, but of course they called at a time when those of us who still have to leave the house to work were driving home). I decided to cancel at this point and was spoken to snarkily. I guess they don't need any new business as I am not the only recent customer to experience this issue.
Response from R.S. HughesDec 7, 2023
Hello Liz,
We regret to hear that you did not experience great customer service. We apologize that you were not treated as expected and have forwarded this review to your local branch. We did look into your order and it appears that the vendor has it on back order. Your order as of right now is not cancelled. Please reach out to cancel your order to prevent being charged once it ships out.
Thank you,
R.S. Hughes Customer Solutions Team
AN
Angelio
Advertised a product that was out of…
Advertised a product that was out of stock. If should’ve shown out of stock on the website instead of me getting an email stating so after the purchase was made.
Response from R.S. HughesDec 7, 2023
Hello Angelio,
We regret the inconvenience you experienced with your most recent purchase. We recognize the frustration of discovering that the product you ordered was out of stock after completing your purchase. Our goal is to ensure accurate display of inventory levels. Your feedback is important to us and we will be forwarding this concern to our management team.
Thank you,
R.S. Hughes Customer Solutions Team
