We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
rshughes.com
Website
rshughes.com
Category
Factory Equipment
Location
Sunnyvale, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Why can’t RSH provide you with a shipping cost when you place an order. No wonder they had the cheapest price- they make up for it with shipping cost charged to you without you knowing what it’s going to be and without your approval. Bought 3 small tubes of epoxy then was charged $30for shipping!!!! $60 order jumped to $90. BUYER BEWARE.
Response from R.S. HughesOct 12, 2023
Hello Larry,
We apologize for this inconvenience and frustration you have experienced. We are sorry to hear that you were not made aware of the hazmat shipping cost associated with your order. We will forward this feedback to your local branch.
Thank you,
R.S. Hughes Solutions Team
RP
robert P.
Watered down product and plays the…
Watered down product and plays the shipping game....
Response from R.S. HughesSep 22, 2023
Hello Robert,
We apologize our products did not meet your expectations. Thank you for the feedback regarding our shipping. Please let us know if you have any additional questions or concerns.
R.S. Hughes
CB
Crystal B.
VERY SLOW Shipping
When we order gloves it takes more than a month to receive them.
Response from R.S. HughesSep 22, 2023
Hello Crystal,
We apologize it takes more than a month to receive your order. We appreciate the feedback as we continue to improve our shipping times.
Thank you,
R.S. Hughes
RI
Rick
Empty handed
I think this is probably a great company but for me it just didn't work out. I ordered 4 or 5 pairs of large gloves (cost + shipping). Took a while but they finally came however they were all mediums which I couldn't fit into and haven't since I was a teenager. I called and got a very professional service rep who informed me that what they had received was an order for medium size gloves, that I wouldn't be able to exchange them for large, that I could ship them back (I had to pay shipping again) and that I would get my money refunded back to my credit card. I shipped them back at my expense, never got credited back. So basically I paid for gloves and shipping x2 with zero gloves to show for it. I think it was about $50 for nothing except a hassle with phone calls and and the hassle of the return. Also I was told the large gloves were available but if I wanted them they were only available in a bulk order for several hundred dollars (don't remember exact amounts because I threw all the crap that had anything to do with this experience away). Long story short--fifty bucks for nothing--live and learn
Response from R.S. HughesSep 22, 2023
Hello Rick,
We apologize for this experience and for any inconvenience this may have caused. We would be more than happy to verify that the refunded got credited correctly. Please feel free to give your local branch a call or email us at [email protected]
Thank you,
R.S. Hughes
SH
Shawn
Eye saline solution replacement.
ordered eye saline solution (bought in pairs), it came in expired (7/21). It was nice that RS Hughes will replace the part(s) at no charge to us.
It took several calls/email's in order to be told what the lead time for the replacement part would be.
when we received the replacement we only got 1 of 2 cartridge of the eye saline solution, when asked for the lead time for the only cartridge there was no reply.
still waiting...
Response from R.S. HughesSep 22, 2023
Hello Shawn,
We apologize for the inconvenience with your first order and with your replacement order. What is your order number? We would be more than happy to look further into this for you.
Thank you,
R.S. Customer Solutions Team
LI
Luis I.
PESIMA ATENCION
Si no tuvieran tan MALA atencion, tendrian una buena reseña, el 50% de las veces que he marcado que mandan a buzon,
Response from R.S. HughesAug 23, 2023
Luis,
Disculpe que lo envíen al buzón cuando ha marcado y que no le contesten la llamada. ¿Puedo ayudarle en algo a través del correo electrónico?
Gracias,
R.S. Hughes
MJ
Mark J.
Beware of Shipping!!!!!
My beef here is they do not tell you what your shipping cost will be at check out. I would have NEVER ordered these items if I knew the shipping would be more than what the product cost!!!!! I order 2 products of Loctite epoxy 50mL version. The products are what I needed and its a good product. Now, I placed the order for $33.09 for the 2 items, the shipping was not included and it indicated the charge for shipping would calculated at time of shipping and billed to my CC. The items came from Kansas City, MO to me in Columbia, MO(about 150 miles). So, I get my items shipped separately and I'm billed $21 shipping for one item and $23 for the other. My dropped when I saw this, $44 for shipping. I could have driven to KC cheaper and picked it up in person. Or, I should have bought more items to reach the $99 free shipping criteria. Beware of Shipping, call and order and get real pricing for shipping
Response from R.S. HughesNov 30, 2020
Thanks for the feedback Mark.
I'm including some contextual information here in our reply that may be helpful for others:
We serve as suppliers of industrial supplies for many businesses nationwide shipping both hazardous materials and standard handling items. Although not our primary focus, we also do our best to provide excellent customer service to one-time, small order buyers, such as yourself. In these situations we often open box, and ship a single item at a loss to satisfy our customers. To do so, it requires our staff to make manual adjustments to orders so that the customer isn't left with such a large shipping burden, especially when shipping multiple single items from different locations.
In the case of your order, Mark, our manual review process was skipped due to human error, and thus your shipping cost was not adjusted to the normal price we would have you pay. In light of this, we have issued you a refund for the shipping costs for the higher shipping cost item. We apologize for our error on this, and apologize for the inconvenience you experienced as well.
Although this situation is not ideal for us, or for you we expect, we appreciate your business and your time spent reviewing us. It is our hope that you enjoy your products. We will work to provide solutions to these types of issues so that they do not occur for others in the future. We are grateful to have feedback like yours that will help us improve the way we do business at R.S. Hughes.
NR
N R.
Because you won't ship via USPS I had…
Because you won't ship via USPS I had to pay more than double the cost of the material in extra courier fees that are not charged by USPS.
Response from R.S. HughesNov 12, 2020
N Ramsey,
We are sorry to hear that shipping was an issue for you. We are going to have one of our Sales Managers reach out to you to see if we can figure out a solution for this shipping issue you had. Please feel free to reach out to us, if you haven't heard from us soon at :
(206) 767-4463
or
Seattle@ RSHughes.com
We will get to the bottom of this for you!
