Mark S.
Same item neven in stock like the web says!!
I order the same 200 wheels 2-3 times a year and they are NEVER in stock like the website says!!! So shipping time stinks and sometimes I get multiple damaged shipments instead of 1 shipment of 200 wheels!
Response from R.S. HughesJan 31, 2020
Hey Mark, First, I want to say thank you for your candid feedback. Second, I want to apologise for how your experience was. This is not the level of service that we pride ourselves on at R.S. Hughes. This is the type of situation we don't ever want our customers to be in. I have personally reached out to your branch and spoken with a representative there. They will be contacting you to see how we can make this right and what we can do on our end to prevent these types of issues for you in the future. We have some ideas about how we can smooth things out, but we want to speak to you personally and make sure what we have in mind works for you. If you do not hear from us shortly, please email us directly so we can ensure this is handled in a timely and satisfactory manner. Email: [email protected] Phone: (508) 303-8822