RPM - Tesla Aftermarket Acces.Reviews of rpmtesla.com

Very frustrating with my purchase. I bought side mirror caps for my tesla model x, the product was defective for a couple of reasons, it had finger print marks under the clear coat that made it impossible to wipe or take it off (the finger print marks only show in certain light conditions like direct to sunlight so it was difficult to identify this during initial inspection) second is the side mirror cap was too big. this caused paint scraping off my side mirror specifically when the side mirrors auto folded. This issue specifically wouldn't really show itself unless already installed. The company wouldn't send me a replacement unless I took it off and returned it without being damaged. They told me that the cap is prone to breaking when being removed. I requested they send me a new pair, and I would take it to a professional to remove my defective cap and install the new one, and that I would shoulder the cost of labor. However they said I would have to pay for a new set and return the old set then only they would refund me but also only if they were able to remove the older product unscathed. If it would have been damaged, I basically pad for 2 pairs and no compensation for the initial product that was defective anyway. Such a terrible experience.

Horrible horrible customer service! Called, texted and emailed. By the 3rd day I received a generic response. For the price of their products the quality should not be a problem. The carbon fiber emblems I bought would not stick to the car. No 3M backing. They offered to send me some tape??? Are you kidding me for $130 plus dollars you would think they would back there product and offer to send new emblems with 3m on them. I bought the carbon fiber mirrors and so far so good but now I am not trusting ordering anything more from them as I feel they won’t honor their product and the customer service is very poor. I would love to talk to a person on the phone but I guess they are too busy.

I have again made multiple purchases from Rpm Tesla. I am more than satisfied with the quality of every item. I did though have a problem with customer service. I emailed a question and did not get an immediate response. It was after hours so I expected a response the next day. None received. By the third day I did get a response. In retrospect it had only been 24hrs since my email was sent, counting time differences and office hours. I realized I was the problem. I expected immediate gratification. No regrets.

Buyer beware! I wanted to share my buying experience with the group. I bought the M3P rear spoiler from RPM Tesla. To be fair the spoiler looks good, good fit, and is easy to install. The problem I have is that there is a crack on the lip edge of the spoiler. I didn't see it before or during the installation. I noticed it the next day while showing it to a friend over lunch Thursday. I took a picture of it and sent it to RPM Telsa in an email. They emailed me back and said they could see fingerprints on the lip so I must have used the spoiler to close the trunk. I emailed them back and informed them that there may have been grease on my fingers from the burger I just ate and that I have a 2022 M3LR that you only use the button to close or the screen. They have not emailed me back! Looks like they won't stand behind their products. The spoiler has double-sided tape along the upper and bottom lip that sticks to the car. You have to use your hand and apply pressure to the spoiler so it will attach to the car.

You can't go wrong buying from RPM. As a new 2022 Model Y owner, the choices are endless. RPM made it easy by providing excellent how-to videos on YouTube. I even installed the unique Carbon Fiber spoiler I purchased from them. The customer service is second to none. If something goes wrong, they will get it corrected.

Parts were as described. One had an issue and I received almost instant responses that worked flawlessly. Will buy from again.

I am an engineering prof and grew up with a dad who ran a car shop. I have bought thousands of dollars of parts from these folks. Excellent parts and very good service. Most recently bought skid plates to replace the plastic ones on my Y. Beautifully made and shipped quickly to CO. Trivial to install.

You want to know how to read these reviews. It's simple. If its positive 5 stars its Mark the owner workers reviewing. Focus on the negative reviews which is accurate. Everything these folks said I experienced. They say they are a family business. Translation, its run by family who don't know how to run a business and deliver customer service. Its more like thanks for shopping with don't let the door hit you on your way out. I've been at their location and got the same treatment. I bought over $3000 worth of parts and they put me on a fulfillment list first come first serve. Wait then why don't you put that on your website Out of Stock or Back Order. They hook you in and try to reel you in with time, hoping you won't be in a hurry. Then when you call them they say oh its on back order we say that on our website. Call back 3 more weeks, now you are on a list of customers who purchased ahead of you. Horse poop business practice. The latest and final straw is I ordered vinyl tint which they sent me the wrong size too small. I ask for RMA just want to return it since they shipped it out. Then when ask again they want a video or photo. Mark your family business sucks. Try hiring a professional and pay them their worth. I had my parts installed by amateurs and he had the audacity to charge me for labor when their sales person told me before I came down that because I am VIP labor is waived. Later when I questioned they say its only for carbon fiber parts and not for things like lights. Guess what its also took them 4 hrs, I could have done it within the hour. I know they have popular parts but I would avoid them if you can. At the very least confirm the parts in stock. Confirm everything. Just a lousy business practice. RPM is only good because they seem to have a lot of DIY videos. Get the part somewhere else cheaper and just watch their videos. That what I tell my guys.