Diana V.
I have not yet received my item
I have not yet received my item. Apparently a delivery was attempted nearly a month ago. No notification was given to me that delivery was unsuccessful. They say the address was incorrect but the address provided was accurate, there are no gates or codes, etc. We receive packages all the time. Rozoze said we needed to pick up the package but delivery service does not allow pickups. They are going to attempt the delivery again. Hopefully will receive. Originally ordered Aug 13, 2025..today is Sept 29, 2025
Response from RozozeOct 22, 2025
Dear Diana, Thank you for your review. Previously, we had already shipped your order, but unfortunately, it was lost during delivery, and we were unable to recover it (you also received the tracking information for that shipment). We are truly sorry for this incident. However, we produced and sent you a replacement order afterward and also provided you with the new tracking information. By now, we believe you have received your package. We kindly ask you to update your review to reflect this. Thank you very much for your understanding and support. Best regards,