RozozeReviews of rozoze.com

ok, so brandone replied back with BS. When I first told them there was an issue it took them days to reply that they wanted pictures and more details and BS. Sent that, of course I never hear back until a month later. That's their idea of customer service. They have no intention of ever honoring a refund. Their website says guaranteed refund if you're not satisfied, I'm not satisfied and that should have been enough to get a refund but they pull this BS so I'll go away. So I told them I was going to leave reviews everywhere I could find and cost them more money than simply issuing me the refund they claim they will do. DO NOT BUY FROM THEM. YES, THEY ARE THE SCUM OF THE EARTH!

Thanks For help and chance

Misleading description of an item. ‘Stan Smith’ trainers, which is an Adidas brand name, are actually cheap knock off versions. In no way worth what I paid for them. Raised a complaint via PayPal, offered $20. Haven’t seen that yet. Told to write a review on their website but unsurprisingly I can’t actually do that even though I have order details. Would not recommend.

My order got lost by usps and rozoze was quick to respond to my issue and is helping me to replace them! Communication and customer service are so important and they exceeded my expectations for both!

I accidentally ordered the wrong shoe size and reached out to see what could be done. The Rozoze team was incredibly responsive, super understanding, and genuinely eager to help. Even though the mix-up was entirely my fault, they handled everything quickly and got me the right size. I’ll definitely be buying from them again (and the shoes are great too!)

I have not yet received my item. Apparently a delivery was attempted nearly a month ago. No notification was given to me that delivery was unsuccessful. They say the address was incorrect but the address provided was accurate, there are no gates or codes, etc. We receive packages all the time. Rozoze said we needed to pick up the package but delivery service does not allow pickups. They are going to attempt the delivery again. Hopefully will receive. Originally ordered Aug 13, 2025..today is Sept 29, 2025

Super sérieux et toujours prêt à donner satisfaction aux clients.

Vorsicht bei diesem Online Shop. Hier wird billige China Ware verkauft, zu überteuerten Preisen. Bsp. Stan Smith Schuhe mit Aufdruck Hard Rock Café für 75€. Eine Frechheit. Ich bin ein großer HRC und Adidas Fan und freute mich wirklich sehr auf meine Schuhe, was aber hier verkauft wird geht gar nicht! Über die Rücksendung wird nicht gestritten, auch wenn der Verkäufer einen Preisnachlass von 40% angeboten hat. Aber leider ist auch dieser Preis für diese Ware nicht akzeptabel. Wenn man billige Fake Schuhe mit falsch geschriebenen Logo mag (Hard Rockk Café, leider zu spät gesehen), kann gern hier teuer kaufen. Ansonsten definitiv die Finger davon lassen. Update: Ware muss auf eigene Kosten nach Australien zurückgeschickt werden!