Royalton ResortsReviews of royaltonresorts.com

Royalton Riviera Cancun we stayed here on the 11th of June 2025 we found the resort tired and in need of a facelift. The rooms were tired the furnishings were not updated. The à la carte restaurants were hit and miss often the delivery of food was not acceptable over seasoned under or overcooked. The staff were not attentive and you could tell that there was just looking to get the shift over with. The hotel itself had lots going on. There was a variety of pools and sun bathing areas that were kept clean and tidy. The beach was covered in seaweed which left the water a brown colour. I know this is nothing to do with the hotel but it was just a little bit of a let down for us we did however book a catamaran tour through the hotel we waited around after messaging them and we were left behind. we took a later schedule trip that apparently they had upgraded which was not true but we had a good time there overall especially seeing the beautiful peppermint ocean of Cancun itself. all in all I’d say the hotel is a 3+ star not a five style luxury as they are saying daily over the TV

A True Review of Royalton Splash – Cancun Check In and Check Out Ensure that you are queuing in the correct lane otherwise you will be the last person to be served. There is no clear distinction between check -in and out queues at the reception and staff is pretending they’re busy and can’t see you – they’re oblivious to the fact you’re travelling with kids and been first in line. If you’re being billed for additional services to your hotel room, cross check your bill and ensure you have written confirmation of any ad-on’s as hotel will bill you for good and services you never received or inflate the one you have. That said the coach pick up will not take you onboard unless you have written confirmation – a ticket confirming check-out. Restaurants Hotel have number of restaurants you can pre-book for dining 2 days in advance. The authenticity of the cuisine served in each is questionable. You may be better off in the buffet dining area which offers variety of different foods; the service and table attentiveness is very good. Bars Serve number of alcoholic drinks although soft drinks selection is very poor. The pool bar’s run-out of clean glasses very often so is good to have your own top up cup. Staff Combination of all - attentive and not so much so; there is a vide expectation to tip, so if you want a good service have bunch of $1 in your pocket. On that note, staff is counting their tips in front of you very often especially in the bar and coffee shop area. IMPORTANT – BE AWARE OF MISS-SELING There are a bunch of random hotel representatives in the lobby area who will offer you upgrading to so called ‘Diamond Club’. Be aware as what they’re selling you doesn’t really exist and only sounds good. They will promise you butler services, access to VIP areas with better choice of alcohol and food selection as well access to variety of hotels worldwide and discounted flights – they’ll even give you free 7-day stay in your next holiday destination. This is all lies – food in VIP area is the same as in the ordinary buffet in fact Diamond Club breakfast area has fewer selection of food than the main restaurant but expectation for tipping higher. There are better choices of alcohol in Diamond Club but if mixing with soft drinks is more diluted. The access to range of hotels as per advertise is overinflated and you will benefit from them only if signing up for a 10-year membership – do your numbers in such a long membership you have already paid for it 3 times plus. The discounted flights only work if you are coming from North America which have favourable flight prices regardless of you being part of the scheme. What nobody is telling you is that you have 5-days cooling off period and you’ll lose your deposit if cancelled regardless of it being within cancellation period. The deposit is being charged in two set of payments for that reason, as so-called administrative fees are part of it and are no refundable “no matter what”. In fact, you may end up with outstanding bill to pay as they will charge you $150 per person per day for being part of Diamond Club. On that note, when cancelling you will be made to sign agreement of not disclosure; you’re not allowed to speak to anyone about your experience with the Diamond Club, especially the media, write negative feedback or claim anything with your bank. Failure of adhering to it will result with you being responsible for paying FULL outstanding amount on the package you have selected (thousands of $$$) and prosecuted. PLEASE google search DIAMOND CLUB or PRIME membership Royalton Hotels and read it before signing anything – this is an ongoing SCAM many have fallen victims of. HOTEL The hotel is claiming to be 3-years old but not sure how true that is, as is looking tired in places and this understatement. The overall facilities are great especially when related with keeping kids occupied – Royalton has the best Kids Club I have seen, and been around the block few times, pools, slides, lazy river, gym, football and basketball court - can’t fault any of it. ENTRETAIMENT There is something to do – see every night, for all ages. You’ll have movie night, magician night, karaoke, white disco, Mexican night and more, but if you’re staying for more than 7-nights the entertainment is repeated so you’ll see twice the same thing. The pool activities are good too, different pool has own activities and these are changing daily.

Contracted Cyclospora whilst at Royalton Splash cancun, which is bacterial infection caused by water contaminated with Faeces...... AVOID AT ALL COSTS

Second royalton I’ve been to, first in Grenada, now royalton riviera splash Cancun rooms good food mediocre, but you won’t starve, but trying to get served for drinks at any bar is a nightmare, unless you are an American!!!!! Vowed I’d never go to a royalton again after Grenada, but gave it the benefit of the doubt, but will never book another one ever again, been all over the world and stayed in RIU hotels, much better class of service, they don’t care if your American or any other nationality, don’t bother visiting this hotel, we had dirty cups at breakfast two days in a row , had to ask more than once for high chair every day , they sit you at a table then you have to ask for tea etc several times daily . Worst experience ever for lots of expense , gave one star because I had to, went for my daughters special birthday, wish I’d picked a different hotel. At breakfast today was horrendous,every day required a high chair for my 1 year old grandson, always have to ask several times , my son in law had to feed him in his arms , asked 4 different people for the chair, eventually complained to a manager, he disappeared, waited another couple of minutes, then 3 different people arrived and we ended up with 4 high chairs the second chair was placed at the side of the one my grandson was eventually sitting in the server just left it and walked away, my daughter had to move it because it was in the way, they were sniggering as they walked away absolutely disgusting service, hotel not bad , but the staff, especially Jonathan in the buffet restaurant and Beatriz at the dips pool bar are rude and unaccomadating ,in every aspect of the hotel none of them were a pleasure to be around , and it seemed we were a burden, they were stood laughing when we complained about the chair, will never stay at a royalton ever again , it’s the 2nd one and definitely the last…….. Don’t waste your money

Stayed at the royalton st lucia from 9th may to 19th may this year, was dissapointing as this hotel was not a 5* it was run down in certain areas, on arrival double booked didn't have my room ready took nearly 2 hours to find a temporary room which was inconvenient. The staff weren't very friendly, the service was bad. The food wasn't great nor in the so called top reastaunts, the sun loungers were grubby. Waited over half hour to get served at any bars. Overall was way over priced wouldn't return.

Royalton splash punta cana it's a beautiful resort, very well thought out and it has plenty to keep you occupied. A good selection of cafe's, bars, swimming pools and restaurants with a wide variety of cuisine's. The vibe team do an amazing job. We stayed in building 29 room 130 and opted for diamond club. The room was cleaned every day and the mini bar was well stocked and topped up daily. Our butlers Daniel and Sidney checked in with us every day, booking restaurants checking everything was okay in our room, sorting our welcome gifts and when my partner fell ill (kidney stones) they sourced what he needed in order for us to enjoy our holiday they really went above and beyond their Job Roles. Margaretta who seemed to be everywhere (beans, social bar and other places inbetween was always very friendly and welcoming another one that went the extra mile to ensure we enjoyed our vacation. Although we were at splash we frequently visited the Punta cana side, franchesco at Marche was a star always smiling, friendly and very accommodating. Most of the staff were friendly and welcoming. The beach is beautiful, however due to how we were treated there we visited it twice, The service at the Diamond club beach needs to be re-evaluated as we were invisible there. Even when queuing at the bar we were ignored while others were served straight away (this is where it loses a star) I did think about bringing the grand children here next year but I've decided not to. There were a few issues that I fed back to the Butlers and they assured me the Managers had dealt with them. I would come back with my partner but I'd be very reluctant to bring my grand children here until I know the issues have been dealt with.

How can they improve? Now that's a question! Where shall I start? Room: stank of mould and it took 3 days for someone to put a dehumidifier in there to help with the smell. Not that it did any good. Supplies: The iron leaked terribly. We asked for a replacement, agsin it took 3 days after phone calls to reception and hunting down staff. No shower gel for 3 days. It's a good job we took our own. No shampoo or conditioner for 4 days. They miraculously turned up. No face cloths on one day. No hair dryer - it took 2 days for that to turn up. Cockroach scurrying around the room on day 3. I managed to kill it and it was still on the floor when we left. Grey towels which should be white. The room stank from our first day until the day we left. Inadequate air filtering and rubbish design. Food: I am currently under the doctor due to having really bad runs since I got home. We didnt eat anywhere else except for the hotel. The food was diabolical in all of the restaurants. Cold in the buffet room. Flies all over the food. The only food that was hot was the pasta made to order and the omelette in the morning, again made to order. Stale food, very unappetising and unappealing. The quality was worse than the old school dinners. The staff in the buffet restaurant were nice enough but their service acumen was very poor. Busy doing nothing whilst I stood looking for a clean table to sit at. I eneded up clearing a table myself and cleaning it too. I then sought my own cutlery whilst staff walked past me a million times. The Italian restaurant food was the worst I'd eaten. They have NO clue. The chef needs sacking. Rubbish food with zero taste. Tiramisu? You're joking. A home made amaretto biscuit soaked in coffee with cream piped on the top. I was so angry that I showed the waiter what tiramisu should actually look like and he said, I know, but the chef changed the menu last month and this is his take on it. Brazilian restaurant- nice enough staff but again, the food left little to be desired. Low quality, tough meat (as in the main buffet restaurant). They need a new chef there too. The fish restaurant by the beach was no better. Nice staff but very low quality food. Ambience was OK(entertainment poor)but how come the bars shut so early? We're in the middle of nowhere and nothing to do after 11pm. We aren't children! For an all inclusive they had us by the short and curlies and didn't give us a positive all inclusive experience. The only eatery open between lunch and dinner was the burger trucks the beach. Condiments were scarce and everything in the pictures weren't on offer. Found the icecream parlour and coffee shop eventually, selling the same stuff you could get in the main buffet restaurant but it was something, I suppose. Conclusion: I wouldn't go back there. They only got 2 stars because the staff were friendly. I paid a lot of money to stay at the Royalton Bavaro in a Junior suite and it was such a waste. I thought it was just me but lots of guests were complaining. Spend your money elsewhere is you want a great experience. Our trip was to celebrate my husband's birthday. Don't get me wrong, we had a fab time but only because we made it special. The RB would have ruined it had we allowed it to. We stayed for 7 nights.

I stayed at the Royalton Autograph Hotel in St Lucia from 29th April to 13th May 2025, booked through TUI, and I feel compelled to share how disappointed I am. Despite being advertised as a five-star resort, the experience fell far below that standard. After eight days in our junior suite, damp patches began appearing on the walls. Everything—including the bedding—became damp to the touch, and a musty smell worsened daily. My partner and I are both asthmatic, and the conditions were genuinely unhealthy. Shockingly, we returned to our room one afternoon to find two men and a maintenance manager inside painting over the walls—clearly an attempt to cover up the issue, which they were already aware of. A friend staying at the same resort had a similar issue from day one and had to be moved three times. By the time the damp became unbearable in our room, I simply couldn’t face the stress of moving. Other major letdowns: No tea available at breakfast No beer at the bar Many cocktails were unavailable due to missing ingredients Room service was unreliable (only came 2 out of 4 requests) Food was consistently below average in taste and variety That said, I want to give credit to our cleaner, Rufina, who was the one bright spot during our stay. She went out of her way to make our room welcoming and left kind messages daily, which we really appreciated. For the price we paid, we expected a true five-star experience—not three-star service with major maintenance and food issues. I will be contacting TUI directly to seek compensation and hope others are aware before booking.