customer
The wait on the order.
I had to contact Royal Retros about the status not changing after days of the order being placed. There was a wait on my order. It didn't process through correctly on Royal Retros’ end, which held things up. They got on it and got things moving as quickly as they could. Thank you Marcus for keeping an eye on it personally and following up as soon as on it.
Response from Royal RetrosAug 3, 2026
Thank you for the patience while we got that sorted, and for calling out Marcus - he'll appreciate it. Glad we could get things moving quickly once we caught the hold-up. - Royal Retros