Lisette
The order didn't arrive on time
The order didn't arrive on time, it was delayed by two weeks and we were not able to receive any help.
Response from Royal RetrosOct 12, 2026
Hi Lisette, we're sorry this one didn't land in time for your event. Puerto Rico shipping on a custom order like this doesn't have an expedited option, and we only learned your event date a few days out, which left very little room to work with. We did keep you updated at each step along the way. If anything about the order itself still needs attention, please reach out to [email protected] and we'll take care of it. - Royal Retros