Royal Palm Moving and StorageReviews of royalpalmmoving.com

They picked my stuff up on August 21 were suppose to be there at 1:00 pm, showed up at 8:00 pm. Tagged all my boxes and crammed them into a space that was to small for the amount of stuff to deliver. They showed up with my items on Oct 20. Missing a TV and my tool bag with all my good tools and my drill. Lots of broken glass even though they were bubble wrapped and newspaper all around them. I have been trying to reach them and know one calls me back. My next step will be to call the better business beauro. I will also post on facebook to always check with them before hiring a discount mover if I don't here from them by tomorrow. Also the delivery driver lied to me and said he would send me something to fill out for items missing and late delivery. Never happeded

BEWARE OF BAIT AND SWITCH TACTICS!! We reached out to Royal Palm Moving for our interstate move and were quoted 418 for our one bedroom apartment. On the day the movers show up the movers let us know that the 3rd party (Royal Palm Moving) grossly misquoted our move. The movers let us know we would need over 1,200 cubic feet. Not only did they misquote us but the movers didn't have room on the truck. They told us they would have to split the items between two trucks (and deliver the rest of our items at a later date). We were then given a new price of $11,700 (to move 1,200 cubic feet). The quoted price was off by 4x times the amount we originally were quoted. In the agreement we signed it stated the original price quoted wouldn't increase unless we added additional weight, or cubic feet to be moved. During the first initials call we gave the representative a count and details of all the items that would need to be moved but when the movers showed up they said the space they reserved for us wouldn't even move our bedroom set. This caused us to be in a panic and emotional distress because we couldn't afford $11,700 and we needed all of our items moved together. We ended up having to cancel the moving truck because we couldn't pay for the new quoted amount. I called Royal Palms and requested they refund our $1,700 security deposit because they misquoted the move and we didn't add any additional items to the original quote. We would have never gone ahead with Royal Palm Movers if we had known the cost would be so high. The quote was grossly off and misguided. We've read through other Google reviews and noticed other customers have recently had the exact same experience as us. It seems like this company is scamming customers with bait-and-switch techniques. I've called Royal Palms to inquire about the litigation process. I was told to send an email (email sent 10/04/2023) and someone would respond to me in 7-10 business days. I still haven't received a response and when I call I get told to send another email or I get disconnected. I've submitted a claim with the BBB (10/18/2023), and Royal Palms has still not responded. I'll post another Google review in 30 days with any updates on the progress with the BBB and Royal Palms. The lack of integrity of this company is a huge red flag and companies that operate like this shouldn't be allowed to do business. I hope I can save someone from being taken advantage of by this corrupt company. I would stay far away!

Where to bed for $2,350 for them to move us from Blanca Colorado to Kingman Arizona after we gave them the inventory list the move went to $8,000 this company will rip you off steal from you do whatever they can the bid went from 2008,000 and they won't give us our money back or a refund do not do not ever get this company a chance to come in and screw you like they did us

Horrible experience. This company promised a specific pickup date, then changed it the day before pickup. Then promised another date and didn’t make that either. They promise anything to get your deposit, they will flat out lie to you about a pickup date. I had to rent a truck and do the move myself. Once they get your deposit, there is no way you will get it back. Don’t do business with this company!

I called Royal Palm Moving Co. on September 19, 2023 and spoke to Tyler Silverman to get an estimate. I told him I had to call my sisters to make sure the quote was ok with them. My sisters and I agreed so I hired them to move my 94 year old mother from Maine to a senior living facility in Ridgefield, CT. I did hear from the carrier Moving Express and Storage Co. out of Pasiac, NJ. They would pick up on 9/27/23 or 9/28/23 between 11am and 4pm. On September 28 the driver called around 5 pm to tell us he would arrive at my mother’s mobile home at 9:30 pm. When the driver arrived at my mother’s he wanted an additional $400. My sister called me and I told her not to pay him any extra $. Then he wanted $95 to put my mother’s 45” tv in a box. I drove to my mother’s to see what was going on. I told Soto Miguel no way. So I drove back to my house to give her a smaller tv and wrapped it up and put it in a large box I found in my mother’s garage. They finished at 12:15 am. And I did sign the papers and contract without reading it. Never again! I asked the driver if he would be the one to deliver my mother’s goods. The driver said no. I asked him if the drop off was on October 2, 2023. He looked at his paperwork and said yes. My mother was arriving at Ridgefield Crossing at the senior living facility on October 3, 2023. Guess what! My mother’s things didn’t arrive on October 2 like I thought it would be. I called customer service and Chloi told me that I would hear from the driver 24 hours before the drop. I have not heard from the driver so far. I called several times to Royal Palm’s customer service on Monday October 2 to try to get delivery of my mother’s furniture, toiletries and most importantly her medications. I got no where. I decided to call Amanda at Moving Express October 3rd at 10:06 am. She answered the phone and told me she was on another line talking to a client. She told me she would call me back in twenty minutes. She didn’t. So about an hour later I called again and I got a voicemail so I left a message asking for an approximate date of when the movers would arrive at Ridgefield Crossings. No return call. I’m going to call the moving company again today and every day until I hear a date and time. The worst part is that my 94 year old mother doesn’t have her lift chair , her bed and most importantly her medications. This was the first time that I have dealt with a moving company. I will definitely not recommend Royal Palm Moving which happens to be located in Oakland, Florida or Moving Express in N. J. It’s a big scam! They were not totally honest about the delivery. Of course, the deposit can’t be returned. I read good and bad reviews on this website and my stomach dropped as I read about the reviews about Royal Palm and Moving Express. I’m trying to stay positive that my mother will receive her things. If my mother doesn’t receive her things after 21 days, I will send a letter to the Florida Attorney General and to N. J. Attorney General. Other people who have had similar experiences have complained to the NJ Attorney General. ( Shame on you Tyler for taking advantage of my 94 year old mother who worked hard all her life. )

Absolutely horrible!! Complete scam!! Lied to about pricing. Only professional when trying to get your money then when it comes to move date- their phone lines are out of order, do not respond, customer service will not help nor put you in contact with the drivers who are supposed to be moving your items. No 24 hour in advance notice upon pick up. Never showed up to pick up. If we could give negative ratings we would. Report as fraud!!!!!

If negative stars were possible, bet…. I contacted Royal Palms to book a move (#7947611) from Washington to California. Seemed like a fair price and I felt like Paric C was a man of his word and per Paris, my belongings would be at the new place within 3-5 days, so I put $581 deposit down for a move to happen Sept 14 or 15. Got a call from Royal palm on Sept 13, stating movers would be at my place on Sept 15 between 11-1. On Sept 14, however, I was contacted by TicTac Relocation (contracted by Royal Palm), stating they would be there by 3pm on Sept 14…I asked for clarification and the movers assured me they would pick up on that day, so I busted my butt to get things all ready to go and even paid for a night in a motel since everything would be gone Just after 5pm, however, the mover from TicTac called and said they would be there on Sept 15 from 8-9 (They ended up showing up about 11, but ultimately got the job done, after I had to pay extra 180 because Royal Palm underestimated my load, which was clearly noted as a bs scam, but what are you gonna do!? They count on YOUR timeframes and use it against you. I did contact Paris with updates, via text, and he Paris thanked me for my patience, stating that Royal Palm would reimburse me the 120 for the room (he even asked for my venmo). It never happened, spoke to Josh about it and even sent texts messages between me and Paris and have yet to hear a response. I haven’t heard from anyone at Royal Palms since. Have tried to get some answers about my belongings from their customer service people, and while they try, they are highly ineffective and didn’t Answer any of my questions even barely. They get their money and bail the eff out quick. Super disappointed, quite frankly, and would not even recommend them to move my garbage can on pick up days. I’ve been highly frustrated and stressed… not ok. I’ve already made reports to attorney general, US DOT and BBB., attaching all the “receipts,” which include proof of payment, bill of laden, text messages and emails. To date, I have still not received my belongings from the shady a$$ agency (If in Washington, DO NOT do business with TicTac Relocation, currently in “negotiations” with them on a 3rd promised delivery date) they hooked me up with. Just terrible. This is not just bad business, this is blatantly unethical behavior, intentional lack of communication and deliberate dishonesty. Trash to the core. Avoid at all cost.

ABSOLUTE S**T!.. thieves looking for how to get the client's money, scamming the client with false estimates without being the ones doing the moving, they send some brokers with a truck and in the end they give you the excuse that they don't return the money and the client ends up paying 2 different companies, them and those who are actually the managers and professionals of the moving that they send. They are absolute s**t movers, they cannot be recommended, they will end up scamming you and looking for a way to get more money from you, they only sound professional on the phone.