Royal Palm Moving and StorageReviews of royalpalmmoving.com

Huge Mistake! I just wanted a ball park figure of how much my move might cost. I found myself signing up with Royal Palm not fully appreciating they were brokers rather than a moving company (my mistake). I provided them with full dimensions of every item in my move and they gave me a quote. Seemed reasonable (haha) and I paid the deposit. On the DAY OF THE MOVE the truck turned up and the driver said: Sorry, your quote is too low and DOUBLED IT. My landlady was waiting for the keys. It was "you agree to double the price or you loose your deposit and we leave". NIGHTMARE. Then the trucking company lost one of our boxes. NB: This happened in Aug 2023. Looking at other reviews, it doesn't look like anything has changed.

same story as everyone else sent them an email saying that I will file a complaint with the Florida attorney general if I don't get a refund

I contracted with Larry to set up a move I cancelled in the time frame was told that someone was going to call me back regrading my refund which eventutally led to me being told that I would be able to transfer my deposit on another move when i tried no one would contact me back.. Please do not use this company it is a waste of time and an RIP-OFF

If you are looking for Scammers & Robbers, look no more! Royal Palm Movers are the ones for you. They are very sweet when trying to scam the business. The don't tell you that they are Brokers who work with other scamming Drivers to get more money. It's all a scam and they should be stopped immediately!!!!!!!!!!!!!!!!!!!!!!! I am going to have everyone from my Family and Office to write a review on them. You are given one price and when they arrive you are getting other contracts. Prices are WAY!!!!!!!!!!!!!!!!!!!!!!!higher that quoted and no one cares. They cancel if you do not decide to pay more, and they refuse to return your deposit. You will get responses like these: Per the contract you signed you are not entitled to any refund. The contract states if you refuse service for any reason your deposit is nonrefundable. You signed off on this contract two separate times. As a courtesy we were going to refund you the whole deposit. You then chose to write bad reviews online about our company, even though we were refunding you when we were not required to. Because of this we are electing not to refund you the other $500. At this point we consider this matter closed and this will be the last email we will send. Keep in mind this other deposit that is nonrefundable is on your file as a credit towards any future move for friends or family! Best, Josh Peabody Do not give them your account information, they are no good!

Horrible experience. They get your non- refundable deposit promising exact move dates and accurate estimates then at the last minute increase the cost and change the date of the pickup. They lied to me multiple times and I had to do the move myself. Don’t trust this company! You will regret working with them.

I cannot even give one star to this company. I strongly advise against working with this moving company. Royal Palm Moving company charged me over the phone a total of $1588 (for 300 cubic feet) and asked for a $500 deposit without disclosing that it was non-refundable. This occurred on 1/26/2024. Four days before my moving day on 3/5/2024, they informed me that my belongings required more truck space (424 cubic feet), so they charged me an additional $2479.04 and requested an extra $300 as a second deposit. When I tried to cancel my contract, I discovered they wouldn't refund my initial $500 deposit and instead charged me again, alleging my items needed more space without sending an inspector beforehand. On my moving day (3/9/2024), they subcontracted another company, G & M Moving and Storage Corp, to pack and load my items onto the truck. The movers placed my items in separate boxes to occupy more truck space, even though they could have used fewer boxes. They used specialized, expensive boxes without consulting me. I was left with no choice but to pay whatever they demanded on moving day. If I wanted to cancel due to the high price, I would have lost my $800 deposit that I had already paid, and I couldn't find another moving company at that time. Additionally, they failed to deliver my belongings on time and showed little concern despite charging exorbitant fees and knowing the urgency of needing my items. My questions are: 1. Why didn't they send someone to estimate the total price beforehand? 2. Why did they send another company without informing me? I had not contracted with this second company; my contract was with Royal Palm Moving. When I complained to Royal Palm Moving, they ignored my calls multiple times and eventually stated that my belongings took up more truck space. If their movers chose to pack my items separately to create more space and then charged me more, that is not my problem. Finally, the manager of Royal Palm Moving only provided me with the phone number of G & M Moving and Storage Corp and suggested I deal with them directly. He showed a lack of concern for customer problems. Both companies charged me $5000, even though the initial quote was $1588. I want to inform both Royal Palm Executive Interstate Movers and G & M Moving and Storage Corp that customers are dissatisfied with the way they handled this situation. I filed my complaint at the Better Business Bureau. Last Thursday the G & M Moving assistant promised to deliver my stuff on Sunday or Monday, but they did not it. Today they promised to bring my stuff on Wednesday or Thursday. Right now, I had another call from Royal Palm Moving and they threat me that if I do not remove the complaint from the site, they never bring my stuff. I did write my complaint at BBB (Better Business Bureau) and expected they help me and people like me to stop this kind of treat from a moving company with customer? DO NOT TRUST THIS COMPANY

Trust me, do not use this company! They are scammers, read the BBB reviews that they have NEVER responded to. My husband and I were researching moving companies as we are moving out of state. The scam this company pulls is, they quote you a low amount ($1900) then require a down payment, then tell you, you will receive a call the day before your move to go over everything. Well my husband called two weeks before just for clarification. We were then quoted $5400!!! Plus our deposit is not refundable!!! They prey on people in time crunches offer a deal that is hard to resist and then when you have no time to do anything else, surprise the cost is now three times what they initially told you. Beware, trust me!

Please read the reviews. I can assure you that the 5 star reviews are not what you can expect. This company lied, misled, misrepresented themselves... The reviews match our experience. They said they could do our move for $2500. They said they do this move regularly from ABQ to OKC (gave us false confidence... they aren't even the movers). 2 DAYS before the day of the move, "Quality Assurance " called, claiming that they were not aware of the items we told them about. They also said they didn't know we would have boxes, only furniture. Another reviewer posted the same thing... but I didn't check reviews, as I should have. Then we were told that we'd have to leave some things behind. Uhmmm??? This is a 2 state move. I'm moving from a rental home to another rental home. I can't just leave things behind. This company has an F with the BBB and is not accredited, BTW. The company is NOT a moving company. They refer out to other companies. They also told us, after doubling our first quote, that the movers would re-assess and possibly raise the prices again. We lost a $2k deposit that we couldn't afford to lose. Renting the u- haul and hiring loaders is much less expensive. BTW, u-haul can refer you to loaders and unloaders. Losing the $2k and getting a 26"u-haul, a trailer, hiring people to load, and fuel is still less than the increase we would've paid , according to other reviewers, who have lost their stuff, had it damaged or stolen... Please, do not use this company. After we secured the u- haul, we canceled the credit card we paid them with so they couldn't take the rest of the money. Then, we canceled the move, which could've turned out nightmarish. They were told in advance that we had limited income when they initially quoted us and STILL pulled this. Do not give them your info. Do not use them. Even if your move were to turn out OK, you're supporting a company that lies, steals, causes stress, and is banking on the fact that you will cancel so they can keep your deposit. Run. Now.