We strive to deliver you luxurious liquors and wines at any moment.We work to deliver the orders of our customers in a swift manner. On top of that, our website provides premium engraving services that will create the perfect gifts for your loved ones
Royal Batch (royalbatch.com) has 53 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
royalbatch.com
Website
royalbatch.com
Category
Beverages & Liquor
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Received wrong products and shipper not willing to rectify other than a $30 off an additional $200 order. Would not recommend
JH
Jennifer H.
scam
This place is a scam
SC
Stephen C.
Product I never received and got charged
I ordered and got the delivery in a fairly reasonable time. I got UPS notice and was home for it. They came over an hour early when I wasn’t there. Tried to change the delivery to pick up at UPS. Couldn’t get the site to allow it. The third attempt was when I was home all day. They never came and sent an email that they would deliver a week later. I went to UPS to try to pick it up. They told me they sent it back even though the email said it would be delivered later. I emailed Royal Batch with the details. They said I had to pay the delivery again both directions. $56 for a $200 order. I sent them all the UPS emails and that I have a Ring door bell camera for evidence. Their response is sorry we can’t dispute UPS. I will never order from them again. I now turn the evidence in to my credit card.
Yes they offed me a $15 discount and I will have to pay $40. I have provided proof that I was here and UPS changed the dates and then shipped it back saying they came. Yet they will not take the evidence which includes the email from UPS changing the date. Telling me they have no way to question UPS and their decision if final because of that.
Response from Royal BatchJun 3, 2023
We greatly value this honest review. Mr. Stephen's order qualified for our Free Shipping promotion, and we provided him with the tracking details two days after placing the order when it was shipped out.
As our packages require an adult signature, UPS made three unsuccessful attempts to deliver the package to Mr. Stephen. According to the UPS report, the reason stated was "The receiver was not available for delivery." As per their standard procedure, UPS decided to return the package to the sender.
In response to Mr. Stephen's request, we were pleased to receive his request to reship the package to an alternate address to ensure its successful delivery. However, as outlined in our website policy here (https://www.royalbatch.com/faq), it is the customer's responsibility to receive the package. In the event that the carrier is unable to reach the customer, we are obliged to charge for the return fees as well as the reshipping fees, which are billed to our account by UPS.
Despite these circumstances, we made a goodwill gesture by offering Mr. Stephen a reasonable discount if he chooses to proceed with the reshipment, aiming to secure his satisfaction.
Thank you
Royal Batch Team
MS
Michael S.
bad experience with shipping and very…
bad experience with shipping and very long delays. Their CS team is not responding for more than a week. I made a mistake trying to save 2 bucks and it costed me so much more not going with a reputable website. I would not be shopping from here again and hopefully i get my refund from my bank because their CS team wont return my money
Response from Royal BatchFeb 27, 2023
We apologize, Michael, for the delay in our response to your post. Due to an error in our notification settings for customer reviews, we were unable to promptly address your concerns. Upon reviewing our records, we have only found one order associated with your name that was placed on February 3rd, 2022. This particular order, which included engraving services, was successfully delivered to your address in AL on February 14th, 2022, and was dispatched from our fulfillment center in California.
We would appreciate it if you could provide us with the order number of the other order you experienced an issue with. We take pride in our commitment to prompt customer service and aim to respond to all customer inquiries within 24 hours. Additionally, we offer refunds for orders that cannot be delivered or if a customer chooses to cancel their order.
