Royal Airport ConciergeReviews of royalairportconcierge.com

Response from Royal Airport ConciergeFeb 16, 2026

Dear, Kenneth, we sincerely apologize for the frustration caused by this misunderstanding. To clarify, our quoting system is automated to provide quick estimates, but in rare instances, it may display availability in locations where our local teams are temporarily fully booked or offline. While we regret the error with the quote, it is important to emphasize that no payment was processed for this service. As we have thousands of satisfied clients worldwide, we take the label of "scam" very seriously. A scam implies financial loss or malicious intent; this was simply a technical discrepancy regarding availability, for which you were not charged. We are sorry for the time wasted and hope you found an alternative solution for your trip. Best regards, The Royal Airport Concierge Team

Response from Royal Airport ConciergeFeb 16, 2026

Sara, we're so happy you enjoyed your LHR service. Looking forward to assisting you in the future.

Response from Royal Airport ConciergeJan 21, 2026

Hi! Thank you for your review. We must clearly address an important and non-negotiable point. Assistance with passport control issues is strictly prohibited by law at all international airports worldwide, including Bogotá. Airport greeters are not permitted to intervene, communicate, influence, or assist in any way between passengers and immigration officers. Any attempt to do so would be a serious violation of airport security regulations and local law. What you expected—intervention by the greeter regarding a passport issue—is not available through our service, any VIP service, or any airport service anywhere in the world. Such assistance is illegal and simply does not exist. This limitation is clearly stated in: - Our service description - Our booking confirmation - Our terms and conditions The greeter met the passenger at the gate, escorted them through the airport, assisted with luggage, accompanied them to passport control, and escorted them through the airport to exit. This is precisely the scope of service that is legally allowed and was fully delivered. Passport-related issues are the sole responsibility of the passenger and immigration authorities, without exception. While we respect your right to leave feedback, the negative review is based on an expectation that is illegal, impossible, and explicitly excluded from the service you booked. Best regards, Royal Airport Concierge Team.