Rove LabReviews of rovelab.com

Purchased from Rove Lab and they have no stock. Expect you to wait 2 months for them to make the product and then continue to cause delays. Their lifetime warranty is actually a limited warranty and they have perpetual 50% off sales year round which is a breach of Australian Consumer Law. A sale implies a genuine, time-limited reduction from a real normal price. When products are never sold at the higher price, the discount is illusory. This breaches section 18 of the Australian Consumer Law for misleading or deceptive conduct, and section 29 for false or misleading representations about price. Rove Lab also advertises a “lifetime warranty” that is, in reality, a limited warranty with exclusions and conditions. This does not align with what a reasonable consumer would understand a lifetime warranty to mean. This raises further concerns under section 18 and section 29 regarding misleading representations about consumer guarantees and warranties.

DO NOT BUY its a scam ive spent two months awaiting collection of my return product is a shambles poor over priced quality cannot use and ive been messed around daily for 2 months avoiding refund and collection despite being told I am top priority be careful as this eats into the 100 day return guarantee which is a complete scam and you will fight to get your money ive now had to issue legal notice and still no commitment i am still out of pocket and stuck with a product they avoid collecting whilst also charging me for a collection from my refund amount

I’m really disappointed with my experience with this company. My order was due for delivery between 3 December and 5 December, yet I still have no clear update on when it will actually arrive. I’ve followed up multiple times over the past week, and each time I’m told the same thing: that the item has been “processed” and is “ready to be picked up for delivery”. This response hasn’t changed for days. So is my item just sitting there collecting dust? I’ve also asked several times whether the item would be included in the day’s delivery consignment and was told I would receive a follow up, but nobody ever got back to me. At this point all I want is a straight answer on when my order will be delivered, and it’s frustrating that no one can provide even a basic timeframe. I continue to stress that I am going away and want to be here for delivery hence I have used there timeframes but it sounds like the dates are just made up! Really poor communication and not the level of service I expected, there’s no phone number to even speak to someone to discuss my concerns I just want straight answers that nobody is willing to provide! ————— RESPONSE TO ROVE LAB REPLY Thank you for your response, however it is clear there is a significant disconnect internally. I received the sofa last week and already have the item in my possession. Your response suggests you believe the order is still pending shipment, which is incorrect and concerning. This only reinforces my experience to date that there are serious operational and communication issues within your organisation. To be clear, I am already in the process of seeking a refund and collection of the sofa. The product itself does not meet the description or expectations set at the point of sale. It is not soft and is nothing like what is marketed. The cushions are thin and firm, and as part of the package I was supplied Velcro strips and instructed to manually attach them to the couch to hold the cushions in place. For a sofa costing $2,697, this is unacceptable. Even worse, the Velcro does not hold and has already come off, rendering the solution ineffective. Between the poor quality of the product, the requirement to self install components on a premium item, the delivery issues, and now an inaccurate response to a public customer review, I believe your company urgently needs to conduct a thorough review of its internal processes. There is a clear increase in operational risk when customer orders, delivery status, and complaint handling are not accurately tracked or communicated. Just so you know where my order is I have already confirmed the collection of the this product and once processed will receive a full refund in line with your stated return policy.

Regret purchasing everything. Will never order from them again. Unorganized. Not helpful. Wasted so much of my time trying to get my order right and still dealing with it 39 emails and counting so far and a phone call from overseas call centre. Hate the experience and now hate the furniture pillows and ottoman. Hope this review is better so they don’t remove it like the last one I wrote

i have been waiting nearly 2 weeks after i was told my sofas were ready to ship. after calling everyday for an update i have now been told it will take an extra 3 days they cant give me a reason why just keep saying sorry. i dont recommend this company if you need a reliable sofa company

Bad experience so far. I ordered a loveseat, was up sold an ottoman. My fault for selecting the wrong color, I emailed them immediately within mins of ordering. Next morning, I get a response, the sofa already sent out. So now I have to return it but with $100 restocking fee because their support apparently doesn’t monitor their email system at all.

I bought over $2500 cdn amount of stuff and it was all garbage. So disappointed with it. The couch doesn’t even come up to my knees. I’m only 5’9. And the stuff didn’t expand properly. Trash and garbage is still a compliment. Don’t waste your money

I wish I had not brought a sofa from this firm . Arrive and the sofa did it match color wise with the pouf . Try and get a return and you are then charged 90 dollars to return . Buyer beware .