Rove LabReviews of rovelab.com

I kept seeing the ads on Instagram and then went down the rabbit hole of finding everything out about the M1 module sectional sofa. I’ve never owned a sofa before. Mainly because of my buildings hall way and the hall way in my unit. A regular wood base sofa would never fit. I like the concept of sofa in a box. And was tempted to get something cheaper on Temu. But decided to go with Rove Lab for the lifetime warranty. They also have lots of color options and I went with the Beryllium Blush on the site it looks a little darker blush but in person it’s super light very much more like a neutral pale pink. I’m Obsessed with it actually. At first I had sat on the ottoman and sank but its firmed up since yesterday. Mine came with zippers on the back as well as the bottom that you see. They need to update their website to reflect that. As I assumed it was only going to zip up on the bottom. I personally think having zippers on the back to connect them together is way smarter and possibly it’s so you don’t have to have it leaning against a wall? That would be my guess. So far I have zero issues and mine has no flaws and is expanding perfectly. It’s a huge purchase and a lot of money to drop for something you can’t feel or see in person. But I’m pretty happy so far.

Great service. They are quick and efficient when you contact them, very smooth and positive experience!

The sofa was quite comfortable and I was happy with Rove lab a lot. Recently I discovered a little stitching coming off, and within a day, the replacement was already enroute. Super impressive customer service.

Alea is an incredible employee at Rove. We are overjoyed with the customer service we received. Quick replies and always had our best interests at heart. Rove made it easy and painless for us to replace our M1 Sofa. We are repeat customers at Rove and now will be customers for life. This is an excellent company that takes pride in their product and will stand behind it until the customer is satisfied. We will let our family and friends know they can trust purchasing products at Rove knowing they’ll get not only a quality product but quality customer service as well.

There was an issue with the ottoman I received. One of the buttons had been pulled off. I sent pictures and a replacement was sent no questions asked. Amazing customer service.

Janeth - One of the sales rep I chated with 3 times provided me the BEST service I could expect. She changed my online order two times and also change the shipping address as I had it wrong the first time. She was on my side to get these changes approved through their fraud department. She helped me with changes to the order "after" the initial order was processed. THANK YOU!

The customer service team was great. Nicko answered all my emails fast and provided wonderful help. I was very happy with the communication during my purchase!

Janeth was awesome. I ordered the wrong color for a sectional and it was resolved very quickly. I had ordered an additional ottoman and love seat that was a different color than the sectional so without even having to explain she noticed the issue and corrected it immediately.