Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Never showed up and kept telling me they were only 30-45 minutes away. Canceled after 5 hours of waiting. Do not recommend.

BEWARE of this company offering "Free Estimate"! On November 20, 2024, I called and asked for an estimate of the leak repair in Lake Mary, Florida. The "technician" Ken Rick, came for a free estimate. But he gave me the estimate not for a repair, but requested $150 for an estimation of the "diagnosing" the problem, although it was obviously leaking AC handler unit. When I asked him why he came to me instead of telling the diagnosis price on the phone, he became severely rude. It is a straight misleading, if not a scam. BEWARE!

I asked for them to come and do two drains at my business, simple clog, they said that don't do these drains because they are outside. I asked for an explanation and to speak to a manager and they refused. They advertise commercial work as well

$800 to snake a clogged drain was proposed by the Root-Rooter technician, based on thier "book" pricing to my 75 year old mother. A simple job that cost $119 with another local plumber. The Roto-Rooter technician asked me after I told him to leave due to the ridiculous price - "what do you want to pay?" A plumbing job this simple DOES NOT cost $800.

called Roto Rooter n September to look at my n segment property on Linwood Avenue in East Baltimore. the technician or plumber they sent out didn't know what he was doing. he wanted to begin to put holes in the wall to search for water leak. he put a hole in my ceiling and side wall. I informed him side wall is the only place were pipe is located. he didn't have a leak detector in his possession. without detecting the leak he wanted to replace every pipe in the house for 15,000.00. they charged me 395.00 for the visit after doing nothing for us. I will be placing a complaint with the BBB for possible scamming. I will also be seeking a refund of the fee that they charged. stay away from them. their plumbers are not skilled in emergency service.

Dishonest Plumbing Company . Dishonest Unethical Plumbers are Hired here. Stay away because they will lie about the issue to swindle you to make thousands of dollars worth of REPAIRS you may never need. When my Sump Pump was working perfectly fine I was NOT informed that everything is Ok and good but instead scared to believe the fact that the entire Sump pump was damaged and needed replacement. I was handed a huge recommendation Charge for having it done that would cost me over four thousand dollars. Has been a year now and Not needed any of such repairs and Sump Pump is not had any issues till this day, knock on the Wood. But you may think why did I call Roto Rooter in the first Place to begin with ? It was because of a Gullible Family member that though sump pump was making a sound when spitting out water needed to be checked. So instead of ROTO ROOTER Plumber saying the Truth that it is fine lied and left a huge Dollars amount worth of expense to repair it instead.

We are a small business that needed a 3-sink sanitation station. Called Roto-Rooter in Brooklyn, NY. They quoted me a very high price (said so many things needed to be fixed, and gave me an estimate of $300 of parts. Well, after he installed the sink (that after a month has now a leak!!!), he told me that it was $750 for parts! I had to call his supervisor, and after a lot of telling me that it was not their fault we settled at around $500...wosrt service ever, terrible work, and now I need to find another plumber to fix the leak, STAY AWAY FROM THEM!

We had a clogged 2 inch drain coming from the kitchen sink, we called Roto Rooter he came out and identified where the clog was located and charged us 350.00 for locating the clog. He said he was coming back the next day with the pressure truck to clear the drain out. When he came back the next day he did not have the pressure truck. He cut a hole in our pipe and ran the camera/ snake in the pipe for about 30 feet and lied to us and said the drain was clear. He did not repair our pipe back and charged us an additional 650.00. The next day the pipe started backing up again. We called the manager to complain, the manager started making excuses saying his technician ran the snake 100 feet. We rented a 50 foot snake and ran it into the pipe until we hit something. We pulled the snake out and measured the distance on top of the ground that the snake had went into the pipe. We then cut the pipe at the clog we hit and found a clog of grease in the pipe. We then inserted the snake into the pipe where we cut it which cleared the pipe all the way to the city’s main. We then put a clean out where Roto Rooter had cut our pipe and then we repaired the pipe where we found the clog at. We then ran water from the kitchen sink for about 30 minutes and we haven’t had any more problems with the drain. Roto Rooter is a RIP OFF and we demand a refund!