Regina G.
The worst company
This was one of the worst customer service experiences I’ve ever had. Roto-Rooter is disorganized, unresponsive, and aggressive once they want payment. They do not return calls — ever. After leaving fans at my home that appeared to be overheating, no one followed up, no one checked in, and no one called back, despite multiple attempts. I had to deal with the situation on my own, which felt unsafe and irresponsible on their part. They also just show up without coordination and expect you to be home, rather than communicating like a professional service company. Billing was another nightmare. I was overbilled twice, and it was only corrected because I caught the mistakes myself. Had I not checked carefully, I would have been charged incorrectly with no accountability. Once billing became an issue, the tone completely changed. Collections and field managers were rude, nasty, and unprofessional. If you don’t pay exactly when they want — regardless of billing errors — they become disgustingly disrespectful and are quick to threaten or send accounts to collections. They clearly do not care about customer feedback, reviews, or BBB complaints — and it shows. I strongly encourage anyone considering Roto-Rooter to check the BBB and online reviews first, because my experience lines up exactly with the many negative reports already out there. Save yourself the stress and look elsewhere