Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Absolutely do not hire!!!!!!!! We had some water damage in our home and their water mitigation team was dangerous and incapable of completing the job safely and appropriately. To summarize, they exposed asbestos and did not recognize it in an entire layer of flooring as well as around a pipe. They then quite literally placed a fan on it which blew it all over our entire home unbeknownst to us. At the time, our entire family including our 2 year old and 8 month old were living at the home for a month. They put all of our lives in danger, especially the children. Not only did they not recognize the asbestos in multiple locations of the home, but they removed the containment barrier when they were completed with the work and they never once suggested that we remove ourselves from the home. We hired a new contractor to do the repairs from Emergency Restoration in Troy and immediately upon walking into the home, they recognized the asbestos around an exposed pipe. We then moved out and got the home tested only to find out it was then spread into EVERY SINGLE ROOM of our home. 6 months and 80-90,000 dollars later and we finally got back into our home and roto rooter denies all wrong doing. Not to mention initially they were near impossible to get ahold of when we first recognized their negligence. They are inexperienced and downright dangerous, DO NOT HIRE.

If you don't want to read a long review about how awful this company is, please take away this key point: DO NOT USE THIS COMPANY. Period. My fiancé's and my basement had some kind of water leak late one night which resulted in puddles of water that eventually seeped under parts the laminate flooring. We called Roto-Rooter specifically to remove the water from under the flooring, no other reason. They gave us a quote for $4025-$6775 depending on the work that was actually done. Nowhere on the quote did it say the scope of the work that would be done. This quote is the only document my fiancé signed from this company. So they get to work "extracting water," ripping up our flooring, and setting up their drying equipment that they said would only be left at our house for 3 days. During all this work, my fiancé told one of the techs that insurance would be helping out, and the tech responded by saying "Oh this is about to go WAY up." After 5 days of not hearing from or seeing anybody from the company, we called to ask them to remove their equipment from our house. After the equipment was FINALLY removed, we called to get an exact amount owed so that we could get our finances in order. The guy on the phone told us it would be over $13,000. DOUBLE the high end of the initial quote. When I called to question this, they said that somebody had been by our house everyday to check on the equipment (lie) and that they had our initials on documents stating each time a tech came to check on it (also lie). They also said that the extra cost was for them ripping up our flooring (which they didn't even complete) because they weren't aware at the beginning that water was under the floor (LIE because that was the ONLY reason we called them). Whenever they found out we have cameras around our entire property, they backtracked. They brought over all of the documents from the project, including an itemized invoice for about $10,500, BUT the tech who brought the documents to our house said they would be willing to honor the high end of the original quote ($6775). We thanked him for the documents and got to work going through every last one of them. What we found was 1. On the invoice for $10,500 they were trying to charge us for things that they had never done (things that we have photo and video evidence they had never done), 2. They had documents with 36 different time stamps on different dates that a tech allegedly came to our house to check the equipment and documented various pieces of data regarding the equipment and the job itself (only 7 of those timestamps were accurate, and that was only because they were the times they were setting up equipment - we have video evidence they weren't at our house during any of the other 29 timestamps they have), and most importantly 3. THEY FORGED MY FIANCÉ'S SIGNATURE AND INITIALS ON ALL DOCUMENTS RELATED TO THE JOB, including a direct payment authorization saying our insurance company should pay them directly (didn't happen thank goodness), the work order to start the project, and literally every single document they had for the job besides the original quote. Neither of us had seen any of these documents prior to work being started or at any point during the project UNTIL the tech brought them to our house AFTER they got all of the equipment out. The best part of all is that my fiancé's name starts with an R, but they forged all the signatures and initials starting with a W because they apparently misheard my fiancé's name when he told it to them on the first day. When we confronted them about the forgery, they said "we aren't allowed to do that." Yeah no duh you aren't allowed to do something that is ILLEGAL. That doesn't change the fact that it happened. Please do not ever use Roto-Rooter. You won't regret taking my advice.

I was told that they won't give estimate on the phone. But when he arrived, he told me without getting out of his Van, it starts from $299 no matter what blockage. Even though mine was only the laundry room drain and with a clean out. For the same service, other company charges only $77. Never use Roto Rooter.

I scheduled appointment for the next day. Instead of showing up they started calling me every 2-3 hours to reschedule the appointment 5-6 times. This continued for 2 days. Eventually I canceled it. No regards to others and no respect to customers, and I was a customer. Never again.

Beware RIPOFF!! The Roto Rooter tech came to the house within 2 hours for a clogged a bathroom drain so that was timely. His free estimate was $577!!!!! I said no thanks. I YouTubed a couple videos and removed and cleaned the drain an took apart the trap. All clear for FREE. Saved myself $600 and you can too. $577????!!! RIPOFF.

My parents are old. My Dad is sick. They had a plumbing problem and called these guys. Roto-Rooter was absolutely criminal to them. Multiple reschedules. An ask to come by at Midnight. Did not have the right tools. Did not solve the problem, but still took a lump of my Dad’s disability pay for the clown show they brought to their house. Please do not give them more business.

The servicean came at 515pm left at 715pm asked me to initial but never told me what I was initializing. After he left I looked over the bill he added 2 additional half hour charges but only stayed 2 hours? I went to run the water and looked under my tub and he had screwed the drain on crooked and was leaking. I had to call another person to fix the issue this is sad because I'm a single woman and had no tools to fix the problem. I tried calling them back but it's the holidays so no answer. This issue has cost me additional monies and lost sleep because the issue has to get fixed as I only have 1 shower. It's sad I spent 450.00 for 2 hours of work it's now 2am on new years day and I'm just now going to bed. Tomorrow my tub has to be taken out and the underneath pipe where the drain attaches replaced charged 3 hours for 2 hours of work and the problem has grown into a disaster. The serviceman had no idea what was the problem when he left and has turned a slow tub draining into a major tub repair after spending 450.00 for 2 hours of ?I tried calling the number but no answer.

I am a small business owner. This is with out a doubt the worst service I have ever had. We called for clogged drains 2 days before Thanksgiving. After postponing our scheduled service appointments 6, yes 6 times the tech finally showed up on Thanksgiving. Yep 2 days late. We had two clogged drains. As we had a house full of guests for thanksgiving meal I did not double check the techs work. We payed him the huge amount of $400 for unclogging two drains. An hour later I find out he only worked on one drain. So we called right away. It has now been another 2 days and no tech with 4 scheduled appointments being blown off. If you read the reviews online this company is a huge scam.