Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

I called roto-rooter to repair a clogged sink. Bart came out and was unable to repair the clog, but did manage to break my garbage disposal trying. I went and purchased a new garbage disposal and Bart returned 2 days later to continue working on the clog and to install the new garbage disposal, but still couldn't repair the clog. He called his manager, Ben, for assistance. Ben arrived, looked around, then told me that I needed to have my basement excavated because the clog was underground. He told me the repair would cost $7,768!!! Of course, I don't have the type of money, so I called another plumber out to get a second opinion. He arrived, tools in hand, snaked the drain for 15 minutes and cleared the clog for a whopping $95!!!!!!!!!! I will NEVER use the services of ROTO-ROOTER again! Wait...I failed to mention that Bart charged me $73 after his first vist because he poured pipe shield down the clogged drain. OUTRAGEOUS!

Did not fix our clogged drain! We spent $390 for a 15 minute service call for a backed up kitchen sink / clogged drain. They snaked the drain but it didn't work, The only solution offered was to go further with snake but there was 50/50 chance it would break the trap. They recommended using chemicals to unclog, We gave the chemicals a shot to no avail. We ended up calling a local plumber in our town who tried to unclog, another $450 out of pocket without a fix. The local plumber recommended that we call a larger company like Roto Rooter or Mr Rooter because they have special equipment that goes further in drain and sprays water. Since Roto Rooter didn't help the first time around, we opted to call Mr Rooter and problem fixed! Shame in Roto Rooter, I think they guys that were dispatched to our house didn't want to be bothered with our drain issue. Terrible service and we will never call Roto Rooter again.

I was estimated and charged 5600 to dig through our basement cement in two areas and replace pipes. The wonderful young man completed the job himself in under 4 hours. I was charged 1400 dollars an hour. Will never use them again. They morally should be ashamed of their overcharging. I feel I've been fooled and I trusted this company.

I should have read the reviews before I had this company do my bathroom because like another customer said my price went from 8 something to 500 quick I paid 500 for him to snake my toilet and he left i called right back because my tubs started backing up now this was 2 months ago and today same problem that they saying now when I call to let them no its the same problem oh the work was not guaranteed but my 500 was guaranteed and my bathroom needed to be looked at more so if I was told that I would have nevet gave up 500 I would have used my insurance but it was an emergency and my insurance couldn't get anyone out that night but first and last time I will ever deal with this company

It is impossible properly to rate this firm when you can't give negative stars. My house has waste pipes and sewers that need replacement. It insisted on spot payment for camera work, claiming this would be fully reimbursed if I accepted contract to do the work. It very quickly prepared a specification and contract which I agreed. However, as total cost exceeded the maximum amount for repairs permitted under State law, an HIC (home improvement contract) was required. Franchise manager could not or would not prepare a proper HIC for my signature, nor would he provide secure facilities for payment of 10% deposit he was demanding. I sought help from Corporate HQ of Roto-Rooter, but they were not interested. Ultimately franchise manager very rudely "walked away" from the job. Although he promised to refund the camera charge I am still awaiting this. So after a wasted month and $485 out of pocket I am starting over again to get a leaking sewer repaired by another firm. I can only speculate as to whether or not this was a deliberate ploy on the part of Roto-Rooter to get "easy money" at my expense - but it certainly worked.

I had an underground pipe attached to my downspout that was clogged up The guy was supposed to shoot high pressure water through it to unclog it to see if that would work I said how much would that cost he said $550 I said there's no way I would pay that he said how about $300 I said no this company is a scam they have no set price for anything I figured that he would be there a total of 30 to 45 minutes to see if it worked or not I would have gladly paid him $150 or $200 but when he went from $550 down to $300 in about 10 seconds I said to myself I'm not going to use this guy no matter what he charges I would not recommend Roto-Rooter to anyone seems like a scam of a company

This company is truly a complete rip off and I strongly suggest looking elsewhere unless you have no other choice. We had a broken tap in our garden. Roto rooter came up as a suggested service. I have 3 young kids so we said yes and by the time they arrived here it was 4pm and our water mains were off so we needed the job handled. They gave us a quote of almost $2000 to repair and replace the tap, they had to dig down only 1ft in very soft soil. Just to cap the pipe they charged nearly $600! The next day I did a comparison and we got another company to quote - $240 to cap it and $590 to replace the tap itself. When I called Roto rooter they were belligerent and offered to refund 10%. We have on camera their hours on site and the work done so it’s not to debate their time but their absolutely outrageous charges. We feel like someone actually stole from us. If you live in Santa Barbara or Ventura pls don’t use these guys it will be a very expensive exercise for you if you do. They are a complete rip off in every sense

On 7/4/2020 Bauer Plumbing aka Syracuse Roto-Rooter was called to my residence to clear a leaky/backed up toilet and help make the residence habitable. The problem ended up being more complicated than the technician expected and was not resolved. The technician stayed for about four hours, attempting to resolve the problem, growing more and more frustrated. He ended up bringing in very heavy equipment (he needed my help moving it up and down the stairs). He damaged the plaster on my walls before ever asking for my help. After he left, I discovered that the technician had left several pairs of soiled, used latex gloves lying about in my home---gloves that had been worn while treating my leaky/backed up toilet. Additionally, the technician neglected to reinstall the bolts to my toilet, leaving it completely unsecured to the bathroom floor. The water main for the toilet was also not turned back on. There was a significant amount of mess left behind on my floors and walls. I reached out to Bauer Plumbing, I mean Roto-Rooter franchise owner, Mark Armstrong, who is unwilling to offer even a partial refund on the $1603.80 that was paid in cash, up front. Mr. Armstrong stated that the $1603.80 paid does not guarantee that the job would be completed. Where is it okay to not complete an expensive plumbing job, damage property, leave behind literal waste materials AND get to keep the entire amount paid up front? Bauer Plumbing aka Syracuse Roto-Rooter! I'm not disputing that services were attempted, after all the technician was at my residence for 4 hours. I take issue with the entirety of the price that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet, etc. I was seeking a partial refund of $400 of the $1603.80 that was paid, upfront (in good faith) but Mark Armstrong is not open to any type of meaningful conversation.