Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Would give them no stars if it was an option! The absolute worst company I’ve ever used!! Horrible service and unethical business practices. The service team sat around and talked racking up the hourly rate. Bill was for $1000 more than they quoted.

A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you. After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left.

Over priced. Called Roto-Rooter to fix a gas water heater. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Heck I could be a new one for less!

Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. After waiting the following day, I found out they lost the order. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. They would not discuss pricing on the phone. Their jetter failed to operate so they departed. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. IMO, Roto Rooter should be your LAST call, not your first. While there was more, this is the short version.

we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff. Absolutely the worst plumbing service I've ever encountered! highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger! Worst service experience imaginable

Terrible company that doesn't stand behind it's work. Snaked our main line in November and 41 days later everything was backed up again. They stood behind their 30 day guarantee. When you are charging 863.57 you should at least stand behind your work for 41 days. Will never use this company again. Wanted to give an update...emailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath.

Total Rip Off do not use this company you will be upset. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. This company is truly ripping people off. Please report them to the BBB. DEFINITELY WILL BE REPORTING THEM TO THE STATE.

Horrible! Outrageous pricing! They charged me $500 for 30 min job, unclogging a drain! So so upset. Never again!