Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

tech came out and said he had is own supply in truck and could save me money. The quote was 300 more then an other company. Shady company

We had very shock service from the guy who came less than an hour, in and out of his car and called his colleagues for advises. Changed toilet flush valve basically that he did. Charged us $475 it's a untrusted company and people they hire.

My washing machine drain line was clogged. Roto-Rooter came out but was unable to locate the clog to clear it. Tech demanded payment and said specialist coming out to take care of situation. They sent another man out who tried to sell me $6000+ service where they would install new drain line instead of finding clog. I declined. Two days later I called RR again insisting they find and clear the clog. Tech came out and found the clog but couldn’t clear it. I called another Plumbing co who was able to clear clog with hand auger!! I called RR to speak with manager who failed to return call I emailed RR with complaint but no response.

Roto-Rooter is an absolute nightmare. A "certified technician," Luis G. was sent for a free estimation for a toilet replacement. The next morning, I realized that the valve he turned while assessing was leaking. When I followed up with the company, I was told they are not responsible for "my old pipes." The customer service and manager were extremely dismissive and rude and agreed that the pipes are old.... well my old pipes didn’t leak before your service technician touched them they sent him for a follow up where he unscrewed the valve more and water started dripping faster and he said nothing I can do. AGAIN why would you unscrew it with no intention of fixing it? I called my super of the building, who said I can try to look can I use a tool - the Root-rooter tech didn’t even bring them up. I am just really disappointed in how they conduct business and how unprofessional the entire company is. They claim to fix leaky pipes… they also can create one in your home. My super was eventually able to tighten the valve  and stop the leaking... something I guess the "certified technician" could not fix....

Roto Rooter has proven to me to never use them nor recommend them to anyone ever! They came out to fix an issue they had already fixed but said there was warranty on said issue. They ended up sending another person to inspect another part where we had water coming up and then another set of guys to put a camera in our drains. I never asked for any of that they just said it was a courtesy of theirs. Now they want to charge me $950 in labor. For what I don’t know, the invoice just says labor charges no explanation on what kind of labor or nothing. I told them I didn’t have that kind of money to pay right now so they said ok they would send it to collections and put a lien on my home. They are seriously a con artist company. Never again!! Ever!!

Techs broke their drain snake in my toilet drain and now they want a ton of money to pull it out. Unbelievable. I have been without running water at all for 3 days and counting, with no end in sight. Do not let these poorly trained plumbers in to your home, they will leave you worse off than you were before.

Juan was the technician that came out he was really nice but his work was really bad. We no longer have cold water and he wants another 1000 dollars to come back and fix what he broke.

The single worst experience I’ve ever had with a company. No hot water in my house, they give me a time of 8am-12pm to fix it. I am a very patient and understanding person as I work in customer service as well. They send you a text to confirm when the tech is set to come over, and if you don’t respond in ONE MINUTE they cancel your service. 5+ customer service calls, several same-day reschedules, and 10 hours later and they say “sorry we can’t get someone out there today.” 24/7 service? They can’t even show up to an appointment scheduled for 8am even when they have the whole day to do it. Through all of this the customer service representatives were very rude, unknowledgeable, and unable to do absolutely anything to help me. I was told over and over again “don’t worry, they’re coming,” at best and insulted at worst. There is no way I’m ever using Roto Rooter again and I am going to tell everyone I know about how awful they are.