Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Called due to clogged toilet. Wanted sewer line cleared. They Augured the toilet leaving a lot of scratched porcelain. Said they could not clear the sewer line because I had no clean out. They could install a clean out for only $3400. They also said I should have my pipes replaced with their trenchless method. Only $12,500. However to do the new pipes I would have to go under my driveway and my neighbor's driveway and tap into his sewer connection because I had no direct connection. That I was already using his connection. We have city utilities--I called them. They showed me where my sewer connection was (straight line to street--maybe 30 feet) and uncovered the grass that had grown over my cleanout. RR could charge for an extra 30 ft of piping by connecting to my neighbor (not sure if that is even legal) and the cleanout they proposed to put in was no where near my sewer line--like 20 ft away. They did come back to repair the damaged porcelain.

This is not a company for normal people. Only for the very rich! They are shockingly overpriced. It cost me $1200 to repair two toilets - one to mend a leaking wax ring and the other to replace the valve and flapper in the cistern. They charge based on a corporate pricing model and when they are in your home they use tactics to then sell unsolicited repairs. Do NOT use Roto-Rooter.

Way Overpriced. Run! They charged $754 to unclog a drain. I have always used Roto Rooter in the past and had great results. Naturally I called them and I did not think to ask what they are charging because they were always reasonable... but not anymore! Thomas and Galbraith would have done it for $100. RIP OFF SCAMMERS!

I recently had the unfortunate experience of dealing with Roto-Rooters (Livermore, CA) and I cannot express how disappointed and outraged I am with their services. If you value your hard-earned money and your peace of mind, I implore you to steer clear of this deceitful and unscrupulous plumbing company. My nightmare began when I had a plumbing emergency at my home. Desperate for immediate assistance, I contacted Roto-Rooters (Livermore, CA) expecting a trustworthy and reliable service to help resolve my issue. Little did I know that I was walking right into their trap. First and foremost, their so-called "emergency" service came with a ridiculously inflated price tag. They took advantage of my vulnerable situation and quoted me an exorbitant amount after talking to my insurance and convincing me that insurance had confirmed to proceed with the repair and that Roto-Rooter would directly deal with insurance. But that was just the beginning of their deceit. It's evident that they care more about squeezing every penny out of unsuspecting customers than providing quality service. In the end, I felt like a victim of a scam. Roto-Rooters (Livermore, CA) exploited my emergency, convinced me to sign contract documents in their favor, tricked me into paying an outrageous sum, and left me with subpar workmanship. It's disgraceful how they take advantage of people in need. I strongly advise anyone reading this review to avoid Roto-Rooters (Livermore, CA) at all costs. Do your research, find a reputable plumbing company that values honesty and integrity, and spare yourself the distress and financial burden that I endured. Roto-Rooters (Livermore, CA) should be held accountable for their unethical practices, and I hope this review helps others avoid falling into their trap.

THEY CAME OUT FINALLY AFTER 3 CANCELLATIONS. CHARGED ME $458 TO TELL ME WHAT I ALREADY KNEW. THE DRAIN WAS CLOGGED. A FOLLOW UP SUPERVISOR WAS SUPPOSED COME BY TO DISCUSS OPTIONS AND SOLUTIONS. THEY NEVER DID. EVEN AFTER FURTHER REQUEST FOR FOLLOW UP, I WAS TOLD THAT THEY WOULD. BUT THEY NEVER DID. SO AFTER ALMOST 2 MONTHS. FINALLY THEY CALLED BACK AFTER 2 ADDITIONAL CALLS WITH NO RESPONSE I FINALLY FOUND ANOTHER COMPANY WHO CAME OUT AND DID WHAT ROTO ROOTER FAILED DO.

Such a horrible service. I had this Guy named Chanler come out to my house and my mother and I told him that we had a guy previously come to the house for the plumbing problem and we needed a second opinion on what the issue is. He told us that the estimated price was 159 to check the problem if it was able to fix he would charge us 616. So he suggested snaking the line to see if that would resolved the issue. However he said if the main problem wasn’t the drain line in the house but outside the house. He would charge us only 159 because the problem is not the snaking of the line but the pipes leading to the sewer. So I went upstairs and my mother stayed downstairs. Come to find out when I went back downstairs he had charge my mother 616 for the snaking of the line, even though the issue wasn’t the pipe line but was outside because the pipes was cracked. I called to resolved the issue and I talked to a manager, that guy name was Justin I believe he told me he would call me the next day but instead I got a voicemail saying that he went on vacation. Then a female manger called me and she was so rude and obnoxious to me. Telling me that since they also used a camera in the line. They could have charge me 900. And if I have a problem with their service then they’ll charge me 900 also. Even though that wasn’t on the invoice. I would never ever go back to them. The are scammers and untrustworthy.

Way too expensive. First they said they would submit the report from my backwater flow system to the water company and then the company told me they never received it so they might have to disconnect my water. When I called about it they told me it was my job to print it and send it to the water company even though both they and the water company told me they would be the ones to do it. I had to email the report to the water company and they told me that roto-rooter put "city of Edinburg" on the report instead of the name of the water company. Never again.

Never utilize this business. They will strive to take the most expensive option while refusing to explain why they didn't consider all other possibilities first. On July 16th, I called Roto Rooter to inspect a drain in my basement that wasn't draining. They decided that the only option was to dig up my front yard after snaked out the clean out rather than the initial drain that was the problem. They never looked at the roadside cleanouts provided by my city to see if the obstruction could be cleared from that angle. They intended to charge me an additional $8,822.10 for the basement on top of the $10,622.92 that the yard had already cost me. Another plumbing firm that was far more affordable and even did more than what Roto Rooter suggested doing for a lower fee came out to fix the obstruction in my basement. I believed that Roto Rooter took advantage of the fact that I am a woman living alone who was attempting to travel for business the following week. Even worse, Roto Rooter may have damaged a portion of my walkway when digging up my yard, leaving me to deal with a sizable amount of dirt in my yard and no instructions on how to handle it. I feel I was charged for unnecessary work. A competent service would have found other possible ways to fix the problem before digging up my yard.