Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

I called them because i had a water back up in the basement, they arrived and charged me almost 1200 dollars to snake the drain and inspect the drain with the camera which they did and told me that i have cast iron drain which is damaged and needs to be replaced right away to prevent a flooding. they told me that they will need to replace 25ft of the cast iron pipe and gave me an estimate of 6500 $. after discussing with them they brought the price down to 6100$. when they started the job they said there was no cast iron because the previous owner already replaced it but there was a problem in the unused line below the HVAC that was bringing mood in the main line and because of the HVAC and also because line was useless they just needed to eliminate that line. They did not replace even one inch of the line, they dogged just about 5ft. I called the guy and asked him to change the price because the work he told me is not what they did but he said NO. (before they already made me sign the financing paper) I feel like they ripped me off because what they told was the issue to scare me was not true. these people are not to be trusted. I advise anyone to stay away from them. if they know that you are in distress they will use the opportunity to rip you off. I have to add that they did not allow me to see what ever they were doing. when i wanted to see they said that they don't allow customers in the working area and they will get me the pictures. but I never saw any picture.

I might have occasion to use them in the future but they are not cost effective.. I got a 615.00 quote to snake a drain.. But at least they did quote and did NOT charge for the visit. another person did it for under 100 dollars and was in the house for 15 minuetes.

Edit: Had to file with BBB. RR called and said we'd get 200 back cos they quoted that up front and thatsnwhat we should've paid. Then on BBB they said they'd give is 100! And their POLICY is to charge over 1000 extra for parts, then ask for even more for labor after you agreed on a quoted price! Then they say it's fair. Plus they refuse to take a coupon when their site says they take them! SCAM! First, the guy who did the job did it well. No complaints against him. My mother (senior) and I (disabled) needed our sump pumps battery backup replaced. He came out and suggested do the whole thing for $1700. He looked stuff up on his phone and gave us a qipuote of $2000.We agreed to that. He called before he was scheduled to install it and said he hadn't found one yet and didn't wanna get a cheap one at Lowes of Home Depot. Another day or so he said he got one but was more money than he thought (which is hard to believe in his profession he wouldn't know the costs) and didn't wanna say the price til he came back. We insisted on knowing beforehand. He said $2500. We said never mind and he said $2300. By then we wanted it done so we agreed. He gets here with the paperwork and says it came to $1980 and was charging us $2000 afeterall, but said that's only $20 for labor. He asked if we'd pay an extra $200-300 for labor. We agreed to $2300. Wouldn't apply the $75 off coupon we had. We got the model number (one whole part with main and backup as one). Looked it up online at stores nearby. That exact model is listed for average of $830 or so. At Walmart, Home Depot, Lowes and the supply place in Jessup he said he got it from. Called a supervisor and were told that's just the markup and basically "that's just how it is." You're gonna mark up a part over a thousand extra dollars?! And then guilt us into paying even more for labor because you guys can't pay your employees better but will rob customers by overcharging for parts?! I would never recommend this company to anyone!

Terrible. $550 for a quick snake through main drain. Took 20 minutes although tech sat in the car for an additional 1 hour.

Totally lied and scammed us, told us if this doesn't fix problem you don't have to pay, total crap service and people

The technician damaged my water heater valve and overcharged for the new part. They left the water meter lid open. The parts and labor are overpriced. The customer service is bad and harsh.

If you ever had a water damage, DO NOT USE this company and instead call a restoration service on Yelp with high ratings. I came here to leave a review only to find many with similar experiences as ours. We called under emergency situation. The staff came, and after examination they told us things will be billed to our insurance company (and very likely my insurance company will accept it). The team then moved on to install drying equipments in our place, yet did not told us that the equipment are charged DAILY -- even during the period they wait for insurance approval, air tests and abatement. We ended up not getting insurance approved, and the team moved slowly during the waiting process until we found out we're billed daily at an EXTREMELY EXPENSIVE RATE. We were shocked and frustrated, and as a result shifted to work with another company to finish the job. We were even more shocked when Roto Rooter billed us $12,200+ for the water mitigation job which was barely started; and the staff argued that the charges were for the mitigation service done on day 1 and the machines installed throughout the waiting time (for "preventing further damage"). The other company (with proper license) charged us less than this for the entire mitigation job.

Never telling the price upfront until they in your apartment. Charged 320$ for a 5 sec work. I can live with that, but they destroyed the inside surface of my toilet and said its ok. Unbelievable.