Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

We called Roto-Rooter as we thought they were an honest company. We needed our dishwasher hooked up correctly when they discovered a leak. They told us we had galvanized piping and needed to re-pipe our entire house! The quote was $35,000.00 dollars! We're elderly not stupid! We called another plumber who also Recommended, a re-piping. His estimate...$14,000.00!! We had it done the next week. Don't used Rotor-Rooter!~

Urgent need for sump pump replacement during weekend. Was charged for almost $1100 (part and labor). R-R refused to give written warranty and pump model number even after three requests.

Roto Rooter is deceptive and untrustworthy. They processed two claims with our insurance for two different days, although they occurred on the same day. When they learned it was a water issue, they immediately brought in their emergency restoration team, which turned out to be unnecessary since the water that was leaking turned out to be clean. We have been fighting with our insurance company ever since because of the astronomical increase that we experienced in our premium due to our involvement with Roto Rooter. They charged an exorbitant amount to fix an issue that was not that major, and then left us on the hook with the insurance company after being paid.

A total rip off! Should have hired a handyman to snake the clog for about $70/hr, instead paid $400 for clearing the clog, camera inspection and 6 month warranty on their job. The technicians who cleared the clog and did camera inspection are different, who came on 2 different days. Upon camera inspection by Jonathan, things seem to be all fine with sewer lines, so we called upon the previous technician (Patrick) to send the receipt for payment with the promised 6 month warranty. That's when the game has changed!!! Jonathan called us back, explaining that there are sewer line issues, there are hangers, etc and our 6 month warranty is voided due to this. Upon asking him for more details on the area of inspection, exact location and some pictures, now he says that he cannot send any such details and need to pay extra ($800) and he was not sure if he has inspected the right location (seems like communication issues between Patrick and Jonathan). Upon clarifying things, he hung up the phone saying that there is a communication problem and someone from the company would call us to sort it out. There was a text message after a while that someone would call us from the company but there was none, so far. We approach big companies to help customer's resolve their problems, help us understand the unknowns but not ripping us off, whenever possible!

Replaced unnecessary parts and billed $950 when in fact all I needed was 2 toilet fill valves ($15 each at Lowes). Tech. Robert Heisner mentioned that he would have charged $900 anyway for 2 fill valves and labor!!!! Stay away, you're better off with Bowman or McClure.

Gave a high quote but had to get it fixed so agreed on the quote - then they charged an additional $4000 saying the "Scope" was larger than expected... Then job ended up being smaller than they initially ended up doing. I contested it and they said I signed a contract and to pay up. Then tried to talk to managers and got nowhere and they reported me to a collection agency. Total racket - stay away from these guys - Now I have it on my credit report even though I just ended up paying in full to wash my hands of these crooks.

Trustpilot should allow 0 stars as an option. Liars. I was told by the office staff "Free estimate" at time of booking the appt. The first thing I'm told while at the appointment is there is a $250 diagnostic fee. NO ONE TOLD ME OVER THE PHONE, and he couldn't even handle the issue or provide a quote so he told me they would need to reschedule and will waive the diagnostic fee because he couldn't help (which they shouldve anyway because they lied) not to mention at this point they've already wasted my time once. 2nd appt - first thing tech says is "so I have no notes on what's going on and the diagnostic fee is waived but there is a $250 crawl space fee....." NOT MENTIONED AT ALL AND I TOLD OFFICE STAFF IT WAS A CRAWL AND THE PRIOR TECH SAW IT WAS A CRAWL MADE NO MENTION...long story short they refused to provide a quote because "there was no sort of payment" Day 2 of wasting my time complete...and this was on a house 25 mins away from my primary residence. They wasted hours of my time. NO DONT WASTE YOUR TIME LIKE ME!!! UNPROFESSIONAL AND STRAIGHT FACE LIARS. TERRIBLE BUSINESS. WILL NEVER USE ROTO-ROOTER EVEN THOUGH THERE IS A POTENTIAL ONLY THIS OFFICE IS FULL OF LIARS.

Your agent was very disrespectful, kept shaking his head no while I was talking,then told me to be quiet for 5 min so he could talk also was told there was a $125 visit fee but if I had work done it would be applied to the cost of work. He said no and charged me for all. I didn't argue with him bec ause I'm 82 yrs old and live alone so didn't need confrontations more than we already had. Needless to say but will NEVER EVER use them again.