ROSE FOREVERReviews of roseforever.com

Response from ROSE FOREVERMar 17, 2025

Hi Sam thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. As a small florist, we take great care in preparing and shipping each order. We specifically instructed the carrier to ensure delivery on February 14th. Unfortunately, once the package was in their hands, we lost control over the final delivery, and they did not adhere to the requested timing. According to the tracking information for order #113196, your package was delivered on 02/17/2025, 12:20 P.M. We understand the delay was frustrating, and we apologize for any inconvenience caused. As a result, we will be processing a shipping refund for your order. Please allow some time for the refund to be processed, and feel free to reach out if you have any further questions or concerns. Best, Rose Forever Team

Response from ROSE FOREVERMar 17, 2025

Hello Marcus. Thank you for reaching out and sharing your experience. I’m really sorry to hear about the confusion and frustration you’ve encountered with your order. I completely understand how upsetting it can be to realize unexpected charges, especially when you didn’t intend to sign up for a subscription. We’re delighted to inform you that you’ve subscribed to Rose+ for a nominal fee of just $0.95. By doing so, you’ve unlocked several great benefits, including free shipping on your original order and a VIP discount of $20.23. Please note that this discount isn’t applicable to one-time payment orders. We want to ensure you have all the flexibility you need, so please know that you can cancel your membership at any time after completing your purchase. However, once the trial period ends and the payment has been billed, we’re unable to cancel that charge of $29. For more details, feel free to explore our Rose+ membership FAQs at https://roseforever.com/pages/how-rose-works We have escalated your concern to our billing department and was advised that they have already processed the refund for the month of March. We will also see if we can process a refund for the other months that was charged. Please allow us a little time to look into this for you. Again, I sincerely apologize for the inconvenience, and we’re committed to making this right for you. If you have any further questions, don’t hesitate to reach out. Thank you for your understanding.

Response from ROSE FOREVERMar 3, 2025

Hello Gilda, Thank you for your message, and we sincerely apologize for the frustration and distress caused by the situation. I understand that this was a deeply important order, and I deeply regret that your friend did not receive the flowers, especially during such a difficult time. We can see that your item arrived at our USPS facility in Indianapolis, IN, on March 2, 2025, at 8:37 am, and is currently in transit to the destination. We understand that this is not the outcome you expected, and we truly apologize for any inconvenience caused by this delay. We take your concerns seriously, and I’m sorry for the lack of communication you’ve experienced with our customer service team. Due to a high volume of inquiries, we’ve unfortunately fallen behind, but we are actively working to resolve these issues. I will personally ensure that your case is escalated so that we can provide you with a timely and appropriate resolution. In the meantime, We will reach out to USPS directly to inquire further about the delivery status of your order. We understand how important this is, and I’ll make it my priority to get you the answers you need. Once again, I truly apologize for the inconvenience you’ve faced. Please allow me some time to follow up with you directly regarding the status and next steps. Thank you for your patience and understanding. Best, Rose Forever Team

Response from ROSE FOREVERMar 3, 2025

Hello Jimmy, Thank you for reaching out, and I apologize for the confusion and frustration caused by this situation. It appears that when you placed your first order (#88682), you were enrolled in our Rose + membership. This membership comes with a monthly fee of $29, which provides a store credit each month, along with additional benefits such as 10% off your current order and free shipping. As a member, you also have the flexibility to pause, cancel, or skip your membership at any time. We understand that you did not intentionally sign up for this subscription, and I truly apologize for the inconvenience. I will forward your concern to our billing team and see what we can do with your subscription. We are committed to improving our customer service experience, and I apologize for any delays you've encountered when trying to contact us. You may also reach us at [email protected] for further questions. Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.

Response from ROSE FOREVERFeb 20, 2025

Hi Andrew, thank you for your feedback and we understand how important it was for your order to arrive on time for Valentine’s Day, and we are sorry that it was not delivered as expected. We can see that you paid for Valentine's day delivery to ensure a timely arrival, and we completely understand your frustration with the package arriving on February 18th instead of the 14th. Regarding the store credit of $30, this offer is indeed available to all our customers, and I apologize if it seemed insufficient given the circumstances. We have decided to make a one-time exemption and offer a shipping fee refund for your order. Please be informed that requesting and processing of refunds may take 24 - 72 hours and refunds usually take 3-5 business days to reflect on your bank account or will depend on your bank provider. Again, we are very sorry for the disappointment this may have caused you. If you have any other questions or concerns, feel free to reach out. Best, Rose Forever Team

Response from ROSE FOREVERFeb 18, 2025

Hi Ms Love, thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. As a small florist, we take great care in preparing and shipping each order. We specifically instructed the carrier to ensure delivery on February 14th. Unfortunately, once the package was in their hands, we lost control over the final delivery, and they did not adhere to the requested timing. According to the tracking information for order #112375, your package was delivered to your mailbox at 1:29 PM on February 18, 2025, in Chicago, IL. We understand the delay was frustrating, and we apologize for any inconvenience caused. As a result, we will be processing a shipping refund for your order. Please allow some time for the refund to be processed, and feel free to reach out if you have any further questions or concerns. Best, Rose Forever Team

Response from ROSE FOREVERFeb 18, 2025

Hello Trav, thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. We completely understand your frustration, especially after making a special purchase for the occasion. We take your concerns seriously, and I want to reassure you that we are investigating the matter with the courier service to understand the cause of the delay. Due to an unexpectedly high volume of inquiries, our team has been working diligently to address each inquiry and provide the best possible assistance. We understand the importance of your communication and regret any inconvenience caused by the delay. We have responded to your Instagram message and confirmed that you have seen our message. Currently, your package is in transit, and our team is doing their best to track your parcel from time to time. We will initiate a shipping refund for your order. Please expect a refund notification within 48 hours. We appreciate your patience and understanding as we work to resolve this. If you have any other questions or concerns, feel free to reach out. Best, Rose Forever Team

Response from ROSE FOREVERFeb 18, 2025

Hello Ved, thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. We completely understand your frustration, especially after making a special purchase for the occasion. We take your concerns seriously, and I want to reassure you that we are investigating the matter with the courier service to understand the cause of the delay. Since your package is still out for delivery, we are unable to process a refund for the flowers at this time, but we can process a shipping refund if applicable. Once the delivery is completed, please let us know, and we’ll proceed with the next steps, including addressing the refund for your order. We appreciate your patience and understanding as we work to resolve this. If you have any other questions or concerns, feel free to reach out. Best, Rose Forever Team